PSParamjit Singh
@paramjit46
Experienced Scrum Master with over 13 years of experience leading Agile delivery and cross-functional teams.
IndiaWhat I'm looking for
I’m a Scrum Master and Project Management professional with over 13 years of experience driving Agile delivery, stakeholder engagement, and process improvement across healthcare, retail, and telecom domains. I’ve led cross-functional global teams, coached on Agile best practices, and managed full project lifecycles to deliver measurable business value. Passionate about collaboration, continuous improvement, and servant leadership, I focus on building high-performing teams that deliver quality outcomes while adapting to change.
Experience
Work history, roles, and key accomplishments
Facilitated Agile delivery for healthcare projects, improving schedule adherence by 20%, increasing stakeholder satisfaction by 30%, and reducing project delays by 40% through impediment removal and coaching.
Documented supply chain workflows and validated integrations between OMS, inventory and logistics to reduce L2 incidents and improve resolution tracking and customer satisfaction.
Converted customer feedback and usage data into requirements to reduce churn drivers and improve complaint workflows, enhancing first-call resolution and service offerings.
Analyst - Telecom
Tech Mahindra Business Services Ltd
Apr 2014 - Sep 2016 (2 years 5 months)
Translated stakeholder requirements into user stories and deliverables and automated reporting processes to enable data-driven decision-making during project reviews.
Online Business Analyst
LOFTBPO Pvt. Ltd
Oct 2013 - Apr 2014 (6 months)
Managed content moderation workflows and published approved content while producing moderation reports to track issues and outcomes.
Supported field engineers by tracking connection availability and coordinating technicians to identify and mark good or faulty connections.
Education
Degrees, certifications, and relevant coursework
Indian School of Business & Economy
Planning & Entrepreneurship
2010 - 2012
Completed studies in Planning & Entrepreneurship from June 2010 to May 2012.
BUBurdwan University
Bachelor of Commerce (Honors), Accountancy
2007 - 2010
Studied Accountancy (Honors) from September 2007 to May 2010.
Indian School Certificate
Commerce
2006 - 2007
Completed Indian School Certificate in Commerce between April 2006 and June 2007.
Indian Certificate of Secondary Education
Commerce
2004 - 2005
Completed Indian Certificate of Secondary Education in Commerce from April 2004 to March 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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