Chetti Karthik
@chettikarthik
Certified Scrum Master delivering enterprise Agile transformations through servant leadership and predictable team execution.
IndiaWhat I'm looking for
I’m a Certified Scrum Master with 13+ years of IT experience, including 4+ years leading Agile delivery for enterprise digital transformation programs. I’ve supported Scrum and SAFe ways of working—driving Sprint and PI Planning, backlog management, dependency tracking, and Scrum ceremonies to help teams deliver predictable outcomes across cross-functional and distributed groups.
In my most recent role, I led Agile delivery for enterprise Identity Governance & Administration transformation as a Scrum Master | Associate Consultant, supporting migration from Broadcom Security to Saviynt Security. I owned two cross-functional Agile teams (15–20 members), improved sprint predictability and delivery efficiency by 25%, implemented DoR/DoD standards to enhance backlog quality and release readiness, and developed Jira dashboards for sprint performance, velocity trends, and dependency visibility. Previously, I managed distributed onshore/offshore teams as a Scrum Master | Team Lead, achieving 95% sprint completion and improving delivery predictability by 25% while reducing escalation turnaround time by 30%.
Experience
Work history, roles, and key accomplishments
Led Agile delivery as Scrum Master for TCS enterprise Identity Governance & Administration transformation, supporting migration from Broadcom Security to Saviynt Security Manager. Owned two cross-functional Agile teams (15–20 members) and improved sprint predictability by 25%, while implementing DoR/DoD standards and reducing incident resolution cycle time by 30%.
Managed distributed onshore and offshore Agile teams (15–20 members) for mobility platform programs, improving delivery efficiency through streamlined incident management and sprint execution. Achieved 95% sprint completion and improved delivery predictability by 25%, while reducing escalation turnaround time by 30% through backlog refinement and dependency management.
Supported enterprise GIS mapping applications by managing L1/L2/L3 incidents using Google's Buganizer platform to resolve issues within SLA targets. Coordinated with development, infrastructure, and support teams to resolve production issues, performed incident analysis and RCA, and documented knowledge to reduce recurring problems.
Technical Support Associate
Knoah Solutions
Mar 2011 - Dec 2011 (9 months)
Resolved an average of 90% of technical support tickets daily and maintained First Contact Resolution (FCR) and customer satisfaction. Documented incidents and tracked resolution processes to ensure prompt issue resolution.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Science, Computer Applications
2007 - 2010
Earned a B.Sc. in Computer Applications from Osmania University from 2007 to 2010.
Board of Intermediate
Intermediate
2004 - 2006
Completed Intermediate education from 2004 to 2006 through the Board of Intermediate.
Shanitniketan High School
Secondary School Certificate (SSC)
1997 - 2004
Completed Secondary School Certificate (SSC) education at Shanitniketan High School from 1997 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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