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Samarth Pandit

@samarthpandit

I resolve critical production incidents and improve application reliability across cloud environments. Restore Reliability and Root cause analysis.

India

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What I'm looking for

I'm looking for an application or production support role where I can resolve complex incidents, improve reliability, reduce recurrence through root cause analysis, and collaborate closely with Engineering and SRE teams.

Application Support Engineer with 3.8 years of IT experience, including 2+ years in 24x7 L2 Production Support and SRE-driven environments. Experienced in P1/P2 incident management, application, API, and database troubleshooting, service restoration, Root Cause Analysis (RCA), monitoring, and log analysis. Proficient in SQL, Linux, AWS, Azure, Grafana, Postman, Jira, and ServiceNow. Successfully managed 50+ incidents monthly, achieved 100% SLA compliance, maintained 99.5%+ application availability, and reduced recurring incidents by approximately 25% through preventive and corrective actions. Adept at collaborating with Engineering, DevOps, and cross-functional teams to improve system reliability, minimize MTTR, and ensure seamless customer support for business-critical applications

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Parkar Global Technologies

Jul 2024 - Present (2 years 3 months)

I am an Application Support Engineer with 2+ years of experience in 24x7 prod support, specializing in incident management,
application troubleshooting, service restoration. Proven ability to resolve critical P1/P2 incidents, conduct in-depth RCA, troubleshoot APIs, DS, and infrastructure issues,&collaborate with Engineering, SRE, & client teams to ensure system reliability & SLA compliance.

Application Support Engineer

Unknown

Provided 24x7 production support with focus on incident management, application troubleshooting, and service restoration. Resolved critical P1/P2 incidents and performed root cause analysis to ensure system reliability and SLA compliance.