Nonita Thawrani
@nonitathawrani
Application Support Engineer specializing in L1-L3 troubleshooting, SQL/PLSQL, and incident resolution.
IndiaWhat I'm looking for
I’m a highly motivated Application Support Engineer with 2 years of experience supporting applications across L1, L2, and L3 support levels. I focus on incident management, Windows operating support services, Jira Cloud, and strong troubleshooting to reduce business disruptions.
I work in ITIL-based environments, managing tickets in tools like ServiceNow and handling end-user enablement. I’ve supported SumTotal (LMS) tasks such as user enrollment, configuration for learning paths/certifications, monitoring SLA performance, and handling integration issues with HRIS/SSO systems.
Before that, I supported healthcare EMR applications (Epic/Cerner) with a strong emphasis on data integrity, security, and uptime, while documenting processes, SLAs, and resolutions. I’ve also supported banking production environments with monitoring, triage, deployments/patches, and collaboration for root cause analysis using tools like Splunk or Dynatrace.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
SumTotal
May 2018 - May 2019 (1 year)
Provided ITIL-based L1/L2/L3 application support for SumTotal (LMS) modules including incident triage, ticket troubleshooting, and configuration for learning, HR, and compliance. Managed SLAs and monitoring, handled user provisioning/role-based access, and escalated bugs to development with root-cause analysis.
Customer Support - Classic on Phone
HDB Financial Services
Supported mission-critical banking applications in a production support role, focusing on incident triage, monitoring, and collaborating with engineering/DevOps on root-cause analysis. Managed ITSM tickets and helped with deployments/patches while supporting high-volume transaction performance and on-call coverage.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Master of Science (M.Sc.), Biochemistry
Completed an M.Sc. in Biochemistry from the University of Mumbai in 2015.
Nagpur University
Bachelor of Science (B.Sc.), Biochemistry
Earned a B.Sc. in Biochemistry from Nagpur University in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Nonita?
You can contact Nonita and 90k+ other talented remote workers on Himalayas.
Message NonitaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
