Laura Ramirez
@lauraramirez
Bilingual customer service professional with 3+ years' experience delivering empathetic, high-satisfaction support.
ColombiaWhat I'm looking for
I am a bilingual customer service professional with over three years of experience supporting clients in telecommunications and financial services, consistently achieving high satisfaction rates and resolving issues efficiently.
I've handled inbound calls and managed sensitive banking chats, maintaining a 90% satisfaction rate while protecting customer information and answering product questions accurately.
I bring strong communication, problem-solving and multitasking skills, and I'm transitioning toward the arts while remaining dedicated, empathetic and reliable in client-facing roles.
Experience
Work history, roles, and key accomplishments
COHandled banking customer chats, managed sensitive account information, and achieved a 90% customer satisfaction rate across inquiries about banking features.
Customer Service Assistant
Accedo
Sep 2022 - Dec 2022 (3 months)
Answered customer calls and resolved issues, consistently identifying optimal solutions to improve satisfaction during a 4-month tenure.
Education
Degrees, certifications, and relevant coursework
Colegio Técnico Dámaso Zapata
High School Diploma, General Secondary Education
High School Diploma from Colegio Técnico Dámaso Zapata in Bucaramanga, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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