Andrés Ceballos
@andrsceballos
I’m a customer service representative who builds strong client relationships and supports teams using Salesforce and C1 English.
ColombiaWhat I'm looking for
I’m a Customer Service Representative with experience across Foundever, Alorica, and Teleperformance, supporting customers and strengthening client relationships in fast-paced service environments. I’ve worked from October 2020 through October 2025, building consistency in service quality and customer communication.
I bring Salesforce.com exposure, and I’m comfortable working with customer-focused processes while maintaining a professional, solutions-first approach. My English level is certified as 68/100 (C1 Avanzado) through EF SET, helping me communicate clearly and confidently with customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Dec 2024 - Oct 2025 (10 months)
Provided customer support as a customer service representative and supported strong client relationships. Handled customer inquiries and collaborated to ensure timely resolution of requests.
Customer Service Representative
Alorica
May 2023 - Sep 2024 (1 year 4 months)
Worked as a customer service representative supporting day-to-day customer interactions. Focused on maintaining positive client relationships while answering inquiries and assisting with customer needs.
Customer Service Representative
Teleperformance
Oct 2020 - Apr 2023 (2 years 6 months)
Served as a customer service representative from 2020 to 2023, supporting customer inquiries and service requests. Contributed to client satisfaction by maintaining clear communication and reliable follow-through.
Education
Degrees, certifications, and relevant coursework
EF SET
EF SET Certificate (C1 Advanced), English
Grade: 68/100
Completed the EF SET English assessment and earned a score of 68/100 (C1 Advanced).
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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