Open to opportunities

Gabriele Sillaro

@gabrielesillaro

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Customer Support Team Lead with expertise in leadership and process improvement.

Belgium

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What I'm looking for

Seeking a challenging role in a dynamic organization where I can leverage my leadership skills to enhance customer satisfaction and team performance.

As a dedicated Customer Support Team Lead with over a decade of experience, I specialize in fostering exceptional customer experiences and leading high-performing teams. My journey began in technical support and evolved into leadership roles where I thrive on mentoring teams and driving operational excellence.

At Accenture/Google, I served as an Assistant Team Lead, where I provided consultative support, conducted quality audits, and managed complex issues. My entrepreneurial spirit led me to establish a successful IT consultancy in Italy, focusing on transparency and customer satisfaction.

My technical background includes roles as a Medical Equipment Repairer and Physics Laboratory Technician, where I honed my problem-solving skills. I am passionate about continuous improvement and leveraging my expertise to enhance customer satisfaction and team performance in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Assistant Team Lead

Current

Accenture/Google

Jan 2018 - Apr 2024 (6 years 3 months)

Provided consultative support to the team, advised stakeholders on product capabilities, and coached new joiners. Conducted quality audits and managed complex issues while assisting the Team Lead with various operational tasks.

Customer Support Team Leadership Quality Assurance Communication Skills Stakeholder Management Training Problem Solving

Technology Support Technician

Self Employed

Jan 2011 - Jan 2017 (6 years)

Founded an IT consultancy and technical assistance service, managing activities across a previously uncovered territory with a focus on transparency and customer satisfaction.

IT Consulting Customer Satisfaction Business Management Strategic Planning

Medical Equipment Repairer & Vinyl Graphic Designer

Emersystem

Mar 2014 - Jul 2016 (2 years 4 months)

Installed and maintained mechanical and electronic components for emergency vehicles while preparing and applying vinyl graphics.

Vinyl Graphics Installation Quality Assurance

Scholarship Office Assistant

Ersu Catania

Jul 2012 - Jan 2013 (6 months)

Registered students for university accommodation and arranged guided tours, serving as the primary contact for students.

Student Registration Customer Service Communication Event Coordination Administrative Support

Quality Control Technician

Dow Chemicals

Jan 2006 - Dec 2006 (11 months)

Conducted safety tests on insulation foams and coordinated quality assurance efforts through cross-department collaboration.

Quality Control Safety Testing Quality Assurance

Physics Laboratory Technician

Bruker

Oct 2002 - Apr 2006 (3 years 6 months)

Operated tests on NMR spectrometers and provided post-installation technical assistance across Europe, elected as junior workers representative.

NMR Team Representation Problem Solving

Education

Degrees, certifications, and relevant coursework

Carl-Engler Schule

Technical Diploma, Physics Laboratory Technology

2002 - 2006

Studied to become a Physics Laboratory Technician, gaining practical skills in operating and maintaining laboratory equipment, as well as understanding the principles of physics and technology applications.