KVKevin Vervaecke
@kevinvervaecke
Customer-focused technical support professional with strong B2B retention and repair experience.
BelgiumWhat I'm looking for
I am a customer-focused technical support professional with hands-on experience in B2B account management, customer retention, and device repair. I have delivered customer and technical support across telecom and retail environments, managed mobile numbers for corporate clients, and retained customers through clear communication and service-driven solutions.
I combine practical technical training (PC technician, mobile repairs, electrical installation) with frontline roles in sales, warehouse operations, and team coordination. I bring reliable execution on order processing, helpdesk assistance, product training and service presentation, and I am motivated to apply these skills in customer-centric technical or operational roles.
Experience
Work history, roles, and key accomplishments
Assistant Manager
SBS Skill Builders BV
Dec 2024 - Present (11 months)
Managing daily operations and team coordination to improve customer service delivery and operational efficiency since joining the company.
OBManaged mobile numbers and account services for multiple corporate clients, ensuring continuity and accuracy of B2B mobile services.
TECustomer Retention Advisor
Telenet
Jul 2019 - Dec 2022 (3 years 5 months)
Retained customers through proactive communication and tailored service solutions, contributing to reduced churn over a three-year period.
COWarehouse Worker
Colruyt
Feb 2019 - May 2019 (3 months)
Performed night-shift warehouse operations including inventory handling and order preparation to support timely store replenishment.
Sales Associate
Krefel
May 2018 - Nov 2018 (6 months)
Conducted sales across white goods, brown goods and IT departments while delivering customer service and product demonstrations.
MMRepairs Technician
Media Markt
Jan 2017 - Apr 2018 (1 year 3 months)
Provided sales and customer service while performing device repairs and technical troubleshooting for consumer electronics.
Education
Degrees, certifications, and relevant coursework
Unspecified Course Provider
Certificate, Mobile Phone & Tablet Repairs
2017 - 2017
Completed course on Mobile Phone & Tablet Repairs in 2017 focused on diagnostics and repair techniques.
Werkend Leren Antwerpen Zuid
Diploma, General Education
Completed Diploma in General Education (7th Year Secondary) as part of a work-learning program, graduated 2016.
Werkend Leren Antwerpen Zuid
Certificate, PC Technician
Completed Certificate in PC Technician; vocational work-learning program focused on PC hardware and support, graduated 2016.
Werkend Leren Antwerpen Zuid
Certificate, General Education
Completed Certificate in General Education (3rd Degree Secondary), graduated 2015.
Leonardo Lyceum / CDO Zuid
Certificate, Residential Electrical Installation
Completed Certificate in Residential Electrical Installation Technician, vocational secondary qualification, graduated 2013.
Sint-Cordula Institute
Certificate, Economics
Completed Certificate in Economics (2nd Degree Secondary), graduated 2011.
M.S.G.O. Campus Wemmel
Certificate, Modern Sciences
Completed Certificate in Modern Sciences (1st Degree Secondary), graduated 2008.
Availability
Location
BelgiumAuthorized to work in
Job categories
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