Albani Franchelly Sanchez Pichardo
@albanifranchellysanc
Customer service leader-in-training who resolves customer issues fast and supports teams with training, CSAT, and operations.
BelgiumWhat I'm looking for
I’m a customer service professional who’s supported a team leader with day-to-day performance and quality tasks like “calculating Csat (Customer Satisfaction Score), checking contact moments,” and helping with team operations including “training new colleagues.” I bring a calm, service-first mindset to live chat, email, and phone support.
Across my roles at Bragg/ Oryx Gaming and Bet365, I’ve been the point of contact to “resolve customer issues via live chat, email, and phone,” handling questions efficiently while keeping communication clear and customer-friendly. I’m experienced working in fast-moving environments and supporting continuous improvement through structured follow-up and reporting.
Alongside customer service, I’ve built logistics strengths through roles like “Warehouse Worker & Logistics Employee” and “Logistics Administrative assistant,” where I supported inventory and daily operations such as “loading and unloading trucks, picking up goods… checking stock,” and using ERP/WMS tools like “Microsoft Dynamics NAV” and “Navitrans WMS.” My goal is to combine customer-focused service with practical operations and team leadership.
Experience
Work history, roles, and key accomplishments
Customer Service Team Leader Assistant
Bragg/Oryx Gaming
Oct 2022 - Aug 2025 (2 years 10 months)
Assisted the customer service team leader with operational tasks including maintaining wikis, calculating CSAT, checking contact moments, and training new colleagues. Resolved customer issues via live chat, email, and phone.
Customer Service Admin Assistant
Bet365
Aug 2021 - Sep 2022 (1 year 1 month)
Resolved customer issues via live chat, email, and phone, handling customer inquiries and support requests. Provided timely responses to maintain customer satisfaction.
Logistics Administrative Assistant
VDAB CC Diest
Oct 2020 - May 2021 (7 months)
Acted as a point of contact for customer reception and introduction of new colleagues. Supported administrative and logistics-related coordination during the program, including internship-based practical learning.
Customer Service Admin & Emergencies
Binatone
Oct 2019 - Jan 2020 (3 months)
Resolved customer issues by email in English, Spanish, and Dutch. Handled emergency-related customer service requests and provided written support across languages.
Customer Reception & Onboarding
Concentrix
Oct 2018 - Sep 2019 (11 months)
Served as the point of contact for customer reception and helped introduce new colleagues. Supported onboarding and day-one coordination to ensure smooth team integration.
Warehouse Worker & Logistics
Transmet
Sep 2017 - Jun 2018 (9 months)
Loaded and unloaded trucks, picked goods based on packing slips, and checked stock. Used ERP/WMS tools (Microsoft Dynamics NAV and Navitrans WMS) to support daily warehouse operations.
Education
Degrees, certifications, and relevant coursework
VDAB CC Diest
Administrative assistant (VDAB training), Logistics Administration
2020 - 2021
Activities and societies: Point of contact for customer reception and introduction of new colleagues; program included an internship for practical experience.
Completed VDAB training as a Logistics Administrative Assistant, with a focus on customer reception and onboarding of new colleagues.
Koninklijke Atheneum Tienen
A2 degree (7th specialization), Office and Logistics
2017 - 2018
Activities and societies: Planning and alerting trade fairs; completed internships in logistics and administrative support.
Studied Office and Logistics at Koninklijke Atheneum Tienen, including completed internships in logistics and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Job categories
Skills
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