MUMadina User
@madinauser
Customer Support and Product Support specialist experienced in fintech and global SaaS platforms.
BelgiumWhat I'm looking for
I am a Customer Support & Product Support specialist with experience in fintech and global SaaS platforms, focused on meeting SLAs and resolving billing and technical issues in high-volume environments.
I have managed internal client support, conducted root cause analysis, authored technical documentation in Confluence, and administered issue tracking in Jira while collaborating cross-functionally with Development, Marketing, and Finance teams.
My background includes leading multichannel support with Zendesk, improving first-contact resolution, developing knowledge bases and support policies, and contributing product insights to roadmaps while supporting recruitment and audit functions earlier in my career.
Experience
Work history, roles, and key accomplishments
Product Support Specialist
Aventus IT
Jan 2024 - Aug 2025 (1 year 7 months)
Managed internal client support and incident resolution for fintech projects, conducted root cause analysis and log-based troubleshooting, and authored SOPs to improve system stability and operational response.
Talent Acquisition Manager
Bridge Club International Organization
Nov 2020 - May 2023 (2 years 6 months)
Led full-cycle recruitment and standardized onboarding for a global non-profit, used analytics to optimize hiring funnels, and partnered with marketing to strengthen employer branding.
Customer Support Manager
Edeely
Aug 2022 - Mar 2023 (7 months)
Led multichannel support for a global educational platform, reduced recurring technical issues through dev collaboration, and developed knowledge base content and standardized support procedures to improve self-service rates.
Revisor-Controller
Federal Treasury of Russia
Nov 2018 - Apr 2022 (3 years 5 months)
Conducted financial audits and compliance reviews, prepared detailed audit reports with recommendations, and managed administrative proceedings while mentoring new team members.
Education
Degrees, certifications, and relevant coursework
TAThe Russian Presidential Academy of National Economy and Public Administration
Master's Degree in Economics, Economics
2019 - 2022
Completed a Master's Degree in Economics with coursework and training focused on economic policy and administration.
TAThe Russian Presidential Academy of National Economy and Public Administration
Bachelor's Degree in Finance, Finance
2014 - 2018
Completed a Bachelor's Degree in Finance with emphasis on financial analysis, accounting, and fiscal management.
Availability
Location
BelgiumAuthorized to work in
Job categories
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