Adriaan Mertens
@adriaanmertens
IT operations leader driving reliable infrastructure, service delivery and continuous improvement.
BelgiumWhat I'm looking for
I am an open-minded, dedicated IT operations senior manager with broad technical, consulting and leadership experience across organisations from SMBs to large corporations. I lead teams to design, implement and support resilient infrastructures, drive root-cause analysis, and improve service delivery using ITIL principles and modern operational practices.
Throughout my career I have held progressive roles including IT Operations Senior Manager, IT Infrastructure Supervisor and System Engineer, delivering 3rd-line support, managing offshoring initiatives, and coaching technical teams. I hold certifications such as Microsoft Certified System Administrator and ITIL v3 Service Management Foundations, and I continuously pursue learning in areas like DevOps, Python and prompt engineering.
Experience
Work history, roles, and key accomplishments
IT Operations Senior Manager
Environmental Defense Fund
Sep 2022 - Present (3 years)
Lead IT operations across Europe, managing infrastructure, incident response, and process improvements; implemented operational practices and team coaching to improve service reliability.
Information Technology Team Lead
Fost Plus
Aug 2021 - Sep 2022 (1 year 1 month)
Led the IT team to deliver infrastructure and support services, introduced DevOps practices and coached staff to improve delivery and operational efficiency.
IT Infrastructure Supervisor
McDonald's
Jul 2018 - Aug 2021 (3 years 1 month)
Supervised infrastructure operations and support teams, managed deployments and maintenance activities to ensure availability across restaurant systems.
System Engineer (Consultant)
ESC bvba
Jun 2018 - Jul 2018 (1 month)
Designed, implemented and supported a wide range of technologies for client environments, delivering hands-on engineering and troubleshooting.
System Engineer (Consultant)
Realdolmen
Nov 2011 - May 2018 (6 years 6 months)
Delivered design and implementation of technical solutions and provided 3rd line support, improving customer systems' stability and performance.
Teamleader Consumer Services
HP
Nov 2010 - Nov 2011 (1 year)
Led the consumer services team for BeNeFrux, overseeing request processing and serving as Shell IT focal point for off-shoring initiatives.
Security Operator
Connex Center
Mar 2009 - Jul 2010 (1 year 4 months)
Monitored and programmed security systems, maintained incident logs and supported operational security processes for client sites.
IBTrained, coached and managed the 2nd line support team to deliver centralized technical services and improve resolution times.
IBDelivered technical servicedesk training for clients including Volkswagen and Essent, developing curricula and improving technician performance.
Education
Degrees, certifications, and relevant coursework
TUThe Open University
Bachelor of Applied Science, Computing & IT
2011 - 2016
Bachelor of Applied Science with an Open major in Computing & IT completed between 2011 and 2016.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Job categories
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