I am a customer support team leader, experienced in dealing with both technical and logical problems. During my career, I have mentored and managed teams to ensure we met all performance metrics while communicating closely with the client and stakeholders. I‘m currently looking for a new role to expand my skill set and experience.
Open to opportunities
brendan c
@brendanc
I am a customer support team leader, based in Ireland / EMEA region.
IrelandExperience
Work history, roles, and key accomplishments
Managing and supervising a team of technical support and social media agents serving the US, EMEA and APAC customers of a leading household robotics company while ensuring high-quality customer service and communicating closely with the client focusing on key performance data and trends.
CO
Senior Technical Support Advisor
Concentrix
Oct 2019 - Nov 2020 (1 year 1 month)
Providing technical support to customers, mentoring team members, and ensuring adherence to service-level agreements (SLA) and key performance indicators (KPI).
Technical Support Advisor
Concentrix
Jun 2018 - Oct 2019 (1 year 4 months)
Providing technical support to customers, ensuring customer satisfaction, and maintaining key performance indicators (KPI).
Education
Degrees, certifications, and relevant coursework
brendan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IrelandAuthorized to work in
Belgium
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Poland
Portugal
Spain
SwedenSocial media
Job categories
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