I am a customer support team leader, experienced in dealing with both technical and logical problems. During my career, I have mentored and managed teams to ensure we met all performance metrics while communicating closely with the client and stakeholders. I‘m currently looking for a new role to expand my skill set and experience.
BCOpen to opportunities
brendan c
@brendanc
I am a customer support team leader, based in Ireland / EMEA region.
IrelandExperience
Work history, roles, and key accomplishments
COManaging and supervising a team of technical support and social media agents serving the US, EMEA and APAC customers of a leading household robotics company while ensuring high-quality customer service and communicating closely with the client focusing on key performance data and trends.
CO
Senior Technical Support Advisor
Concentrix
Oct 2019 - Nov 2020 (1 year 1 month)
Providing technical support to customers, mentoring team members, and ensuring adherence to service-level agreements (SLA) and key performance indicators (KPI).
COTechnical Support Advisor
Concentrix
Jun 2018 - Oct 2019 (1 year 4 months)
Providing technical support to customers, ensuring customer satisfaction, and maintaining key performance indicators (KPI).
Education
Degrees, certifications, and relevant coursework
brendan hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IrelandAuthorized to work in
Belgium
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Poland
Portugal
Spain
SwedenSocial media
Job categories
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