At Netcompany-Intrasoft, I lead end-to-end service delivery for European Commission – DG SANTE application support services. I manage multidisciplinary teams and help maintain contractual SLAs, KPIs, and quality standards.
I redesigned the monthly and quarterly performance reporting framework, improving operational visibility and supporting strategic decision-making. I also introduced budget management automation initiatives to improve forecasting accuracy and financial transparency.
Previously, as Customer Service Manager at FORMULA-AIR, I directed customer service, warehouse, logistics, and purchasing operations with full P&L responsibility. I led automation of order entry through Oracle NetSuite ERP integration and improved operational procedures.
