Open to opportunities

Gabriela Alvarez

@gabrielaalvarez

Message

Project-driven training and operations leader delivering enterprise rollouts and AI-enabled process improvements.

Zimbabwe

Message

What I'm looking for

I seek roles leading enterprise training, program rollouts, and change initiatives where I can drive cross-functional alignment, implement AI/process improvements, and coach teams for measurable adoption and performance.

I am a project-driven Functional Training Supervisor and Enterprise Project Lead with over seven years managing cross-functional initiatives, multi-workstream portfolios, and enterprise system implementations. I specialize in full project lifecycle execution from intake and scope definition to stakeholder alignment and launch readiness.

I have led high-visibility training and rollout efforts across Service, Safety, Operations, and Production, designing instructor-led, virtual, and eLearning solutions and managing localization for multilingual deployments. I implement AI-driven workflow improvements and coordinate with senior leadership, SMEs, instructional designers, IT, and external vendors to ensure timely, quality delivery.

As a bilingual professional (English/Spanish) and a Prosci-certified change practitioner, I provide people leadership, coaching, and change management expertise that supports adoption, performance metrics, and continuous operational transformation.

Experience

Work history, roles, and key accomplishments

Functional Training Supervisor

UniFirst Corporation

Aug 2024 - Feb 2026 (1 year 6 months)

Led enterprise project portfolio across Service, Safety, Operations, and Production, managing full project lifecycles and implementing AI-driven workflow improvements that streamlined documentation and reduced development cycle time.

Project Management Change Management Instructional Design Vendor Management Agile

Software Training Specialist

UniFirst Corporation

Nov 2019 - Aug 2024 (4 years 9 months)

Led instructor-led system implementation training nationwide (up to 80% travel), managed training development from needs analysis through enterprise rollout, and supported system migrations and change management.

Training Development System Implementation Change Management Needs Analysis Instructor Led Training Rollout

Operations Management Trainee

UniFirst Corporation

Jun 2018 - Oct 2019 (1 year 4 months)

Completed cross-functional rotations across Service, Production, and Sales, earned Production Certification Program certification, and supported ISO audit preparation and process improvement initiatives.

Operations Process Improvement Coaching Sales Support

Management Trainee Intern

Enterprise Rent-A-Car

Jun 2017 - Aug 2017 (2 months)

Managed daily branch operations, supported high-volume customer service and sales targets, and developed sales, negotiation, and operational management skills during a summer internship.

Customer Service Branch Operations Sales Support Inventory Coordination Negotiation Operational Management Performance Metrics Time Management

Education

Degrees, certifications, and relevant coursework

University of Texas at San Antonio

Bachelor of Business Administration, Management

2014 - 2018

Completed a Bachelor of Business Administration in Management, focusing on enterprise operations and leadership with coursework supporting project and training management.