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Luis Joann Alvarado

@luisalvarado5

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Bilingual learning and change leader driving people-centered digital transformations.

United States

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What I'm looking for

I’m seeking people-centered roles in learning, change, or program leadership that drive measurable adoption and support collaborative, outcome-focused teams.

I’m a people-centered leader in learning, change, and program management. I help global teams adopt new systems and processes with confidence so technology transformations deliver measurable business value.

With 8+ years of experience, I’ve led enterprise-scale rollouts (SAP S/4HANA, Azure DevOps, SharePoint) for programs at Nike, CalSAWS, and the Puerto Rico Treasury Department—supporting thousands of users, boosting adoption rates and reducing post-launch support demand.

Key strengths:
• Change & Learning Strategy – Large-scale training and communication programs that reduce resistance and improve adoption.
• Program & Project Leadership – Managing complex, cross-functional rollouts across industries and geographies.
• Stakeholder Engagement – Building trust by collaborating with teams across the U.S., London, Europe, and India, supported by a bilingual (English/Spanish) background.

Impact delivered:
• Increased user adoption rates significantly above benchmarks.
• Reduced support demand by strengthening user confidence and proficiency.
• Built inclusive, collaborative environments that bridge cultural and functional gaps.

Recently completed an Executive MBA at the University of Barcelona, where I gained academic and cultural experience in Spain. I am now seeking a strategic leadership role where I can apply my mix of people skills and program rigor to drive human-centered transformation.

Open to opportunities in Southern California and Barcelona (relocation/visa sponsorship available for Spain).

Experience

Work history, roles, and key accomplishments

Program and Project Management Specialist

Accenture

May 2018 - Jul 2025 (7 years 2 months)

Held multiple roles managing program delivery, learning design, and change management for large enterprise clients, improving adoption and support capacity across projects serving thousands of users.

Change Management Learning Development Project Management Azure DevOps Adobe Captivate Stakeholder Management

Business Intelligence Consultant

Wovenware

Mar 2017 - Feb 2018 (11 months)

Developed, tested, and deployed QlikView applications and managed server tasks to deliver data-driven insights for Puerto Rico Treasury and other government entities.

Qlikview Data Visualization ETL SQL Reporting Troubleshooting BI Deployment

Data Analyst

Foundation for Puerto Rico

Feb 2017 - May 2017 (3 months)

Supported the VIEWPR tourism data warehouse by conducting research, data validation, deduplication, and enrichment to improve tourism visibility and program outcomes.

Data Analysis Data Cleaning Research Excel Database Management

Product Lifecycle Analyst

Sabre Corporation

Jun 2016 - Sep 2016 (3 months)

Built SharePoint solutions, led architecture and data migration efforts, and customized interfaces using JavaScript, improving stakeholder engagement and system usability.

SharePoint)JavaScript jQuery CSS Agile UX Design

SharePoint Consultant

DXC Technology

Oct 2015 - May 2016 (7 months)

Provided level 3 SharePoint support and migrations across 2007–2013, automated workflows, and developed custom forms and applications for aerospace clients under ITAR/EAR compliance.

SharePoint)jQuery JavaScript Workflow Automation ITAR)

IT Service Reporting Intern

Qualcomm

May 2014 - Aug 2014 (3 months)

Designed a QlikView user performance scorecard consolidating IBM Cognos reports and contributed BI dashboards and documentation, earning recognition in internal innovation events.

Qlikview Dashboards Reporting Documentation Data Consolidation

Quality Assurance Intern

Qualcomm

Jun 2013 - Aug 2013 (2 months)

Automated quality monitoring processes using SharePoint and InfoPath, evaluated 500+ calls, and analyzed customer feedback to drive service improvements.

Quality Assurance SharePoint)Process Automation Call Evaluation Data Analysis

Education

Degrees, certifications, and relevant coursework

Universitat de Barcelona

Executive MBA, Business Administration

2024 - 2025

Completed an Executive MBA focusing on leadership and management studies from September 2024 to July 2025.

University of California, Berkeley

Project Management

2017 - 2018

Completed project management coursework or a certificate program during 2017–2018 focused on project management practices.

Inter American University of Puerto Rico - Aguadilla

Bachelor in Business Administration, Information Technology

2015 - 2017

Pursued a Bachelor in Business Administration with a concentration in Information Technology, completed May 2017.

University of Puerto Rico - Mayagüez

Information Technology

2012 - 2015

Activities and societies: Undergraduate research on accessibility in virtual worlds (Second Life) and participation in reef habitat photo mosaic research

Studied information technology and project management coursework between 2012 and 2015.