Open to opportunities

Alison Boerner

@alisonboerner

Message

Strategic Senior Manager with expertise in learning and development.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes impactful learning initiatives.

I am a Strategic Senior Manager with over 10 years of experience in driving learning excellence and organizational effectiveness. My background encompasses project and program management, learning and development, and operational efficiency, particularly in fast-paced startup environments. I have a proven track record of designing and implementing strategic training programs that enhance client outcomes and contribute to business growth.

Throughout my career, I have successfully led remote teams, overseeing full-cycle onboarding and training for internal contract clinicians and school district clientele. My ability to build strong stakeholder relationships and leverage data for decision-making has resulted in significant improvements in operational efficiency and provider competency ratings. I am passionate about fostering organizational transformation and implementing effective onboarding strategies that address customer challenges.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Provider Operations

Current

Marker Learning

Oct 2022 - Present (2 years 7 months)

Led remote teams in onboarding and training over 100 internal contract clinicians and school district clients. Improved operational efficiency by implementing robust systems and managing performance initiatives. Developed training materials that increased provider competency ratings by 35%.

Onboarding Training Development Performance Management Knowledge Management Change Management Remote Team Management Process Improvement Data Analysis Stakeholder Engagement

Senior Manager, Change Management & Knowledge Management

WHOOP

May 2021 - Jul 2022 (1 year 2 months)

Implemented change management structures for remote support teams, enhancing employee adoption through comprehensive plans. Managed intake processes using Jira and Monday.com, and directed people managers to optimize resource allocation.

Change Management Project Management Jira Monday.Com Training Development Resource Allocation Process Improvement Employee Engagement

Senior Manager, Support Services

WHOOP

Aug 2020 - Jul 2022 (1 year 11 months)

Managed Training, Quality Assurance, and Workforce Management teams, overseeing nine remote direct reports. Standardized communications and applied continuous improvement programs to optimize operations and enhance productivity.

Quality Assurance Workforce Management Continuous Improvement Team Leadership Policy Development Communication Performance Analysis Employee Onboarding

Employee Experience Manager II

Wayfair

Apr 2019 - Aug 2020 (1 year 4 months)

Created a roadmap for 3000 remote employees to identify opportunities for automation and process enhancements. Oversaw project execution and provided updates to Senior Leadership, improving virtual framework scalability.

Project Management Process Improvement Automation Employee Experience Roadmap Development Team Collaboration Performance Metrics Change Management

Manager, Customer Service

Wayfair

Jul 2018 - Apr 2019 (9 months)

Managed a remote team of 14 consultants, focusing on professional development and performance analysis. Achieved high customer satisfaction and service resolution goals, maintaining a performance rating of 87% or above.

Team Management Customer Service Performance Analysis Professional Development Customer Satisfaction Remote Team Data Analysis Communication Goal Setting

Manager, Professional Services

athenahealth

Jun 2016 - Jun 2018 (2 years)

Led the launch of the Go Live Support team for Hospital and Health Systems, developing training agendas and onboarding plans. Managed a team across multiple locations, ensuring streamlined communications and quality support.