Open to opportunities

Gabisile Sikhosana

@gabisilesikhosana

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Experienced call center agent with a focus on customer satisfaction.

South Africa

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am Gabisile Sikhosana, a dedicated call center agent with over five years of experience in delivering exceptional customer support. My journey in the call center industry has equipped me with the skills to handle inbound calls, emails, and live chat platforms effectively. I pride myself on my ability to maintain high customer satisfaction metrics, including Net Promoter Score (NPS), and consistently strive for service excellence in fast-paced environments.

Throughout my career, I have developed strong problem-solving abilities and effective communication skills, both in writing and verbally. My calm and solutions-focused approach has enabled me to ensure positive customer outcomes, contributing to the overall success of my teams. I have also gained valuable experience in supporting ISP-related products and services, which has further enhanced my ability to assist customers with their needs.

Currently, I am working as a Customer Service Representative for the Fandango at Home campaign, where I manage inbound calls, emails, and live chats while assisting customers with troubleshooting and complex complaints. I am committed to providing timely and effective support, ensuring that customer inquiries are resolved efficiently. I am now looking for new opportunities to leverage my skills and experience in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Dash BPO

Dec 2023 - Present (1 year 9 months)

Managed inbound calls, emails, and live chats, providing troubleshooting assistance to clients. Worked night shifts and overtime, handling complex customer complaints professionally.

Inbound Email Support Live Chat Troubleshooting Salesforce Customer Service

Customer Service Representative

Concentrix

Apr 2025 - Jul 2025 (3 months)

Provided timely support via email and live chat, resolving inquiries and concerns for customers. Assisted with billing queries, payment arrangements, and comprehensive product support.

Email Support Live Chat Billing Payment Processing Product Support ACSS System

Call Center Agent

Ison Xperiences

Dec 2020 - May 2023 (2 years 5 months)

Handled inbound calls and emails, maintaining detailed product knowledge to assist customers. Professionally resolved complex customer complaints while adhering to call timeframes and meeting daily targets.

Inbound Email Support CRM Software

Customer Service Representative

The Creative Counsel (TCC)

Feb 2017 - Feb 2018 (1 year)

Managed inbound and outbound calls, ensuring effective communication with clients and representatives. Logged product information accurately into the system.

Inbound Outbound Calling Email Communication Data Entry Customer Service

Promotions Agent

The Creative Counsel (TCC)

Dec 2015 - Dec 2016 (1 year)

Promoted various products in-store to boost sales and enhance product visibility. Distributed samples to clients to encourage product trials and engagement.

Product Promotion Sales Customer Engagement Product Sampling Marketing

Education

Degrees, certifications, and relevant coursework

Boston Media House Sandton

Diploma in Media Practice, Media Practice

2019 - 2019

Pursued a Diploma in Media Practice, acquiring skills and knowledge in various aspects of media. Developed practical abilities applicable to the media industry.

Varsity College Sandton

Higher Certificate in Business Principles and Practice, Business Principles and Practice

2015 - 2015

Undertook a Higher Certificate program focusing on fundamental business principles and practices. Gained knowledge in key areas relevant to business operations and management.