Makanaka Mapondera
@makanakamapondera
I deliver fast, friendly customer support across calls, chat, and CRM ticketing.
ZimbabweWhat I'm looking for
I handle inbound and outbound calls, live chat, WhatsApp Business support, and CRM ticketing to give customers fast, friendly solutions.
I resolve complaints through de-escalation, manage leads and data entry, and support sales through upselling and closing opportunities.
I'm available full-time for EST business hours with reliable internet, power backup, a quiet workspace, and a call-ready headset.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
You Pro Contact
Jan 2025 - Jan 2026 (1 year)
Worked as a call centre agent handling customer inquiries and support.
Cashier/ Customer Service Support
Unknown
Jan 2026 - Present (8 months)
Provided cashier and customer service support.
Sales Agent
Econet
Jan 2026 - Present (8 months)
Worked as a sales agent for Econet.
Education
Degrees, certifications, and relevant coursework
Eaglerise College
Diploma, Business Studies
Completed studies in 2024 with 6 points, focusing on Business Studies, Economics, and Statistics.
Enlightenment Christian College
O Level, General Studies
Completed O Level studies in 2022, passing 8 subjects including Mathematics and English.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Job categories
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