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samantha ramsaran

@samantharamsaran

Results-driven leader with experience in the P2E market.

Zimbabwe

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and contribute positively to a team.

I am a results-driven leader with experience in the P2E market, skilled at setting clear goals and driving teams to exceed customer success metrics. I excel at managing remote and hybrid teams, inspiring continuous improvement, and navigating rapid change. My strong organizational, decision-making, and communication skills enable me to focus on customer-centric project management and work effectively with evolving products.

In my previous role as a Call Center Representative at Call Serv, I handled inbound and outbound calls, addressing customer inquiries, resolving issues, and providing service information. I achieved a 98% customer satisfaction rate and exceeded sales goals by 25% through effective outbound campaigns and follow-ups. My collaboration with cross-functional teams led to process improvements that enhanced the customer experience, showcasing my ability to thrive in fast-paced environments and under pressure.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AC

Asja Girls College

High School Diploma, General Studies

I am a high school graduate from Asja Girls College where I developed a solid foundation in various subjects, particularly excelling in English Language with a Grade 1 in the CXC examinations. This achievement reflects my strong communication skills and ability to articulate ideas effectively.

Tech stack

Software and tools used professionally

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