samantha ramsaran

I am a results-driven leader with experience in the P2E market, skilled at setting clear goals and driving teams to exceed customer success metrics. I excel at managing remote and hybrid teams, inspiring continuous improvement, and navigating rapid change. My strong organizational, decision-making, and communication skills enable me to focus on customer-centric project management and work effectively with evolving products.

In my previous role as a Call Center Representative at Call Serv, I handled inbound and outbound calls, addressing customer inquiries, resolving issues, and providing service information. I achieved a 98% customer satisfaction rate and exceeded sales goals by 25% through effective outbound campaigns and follow-ups. My collaboration with cross-functional teams led to process improvements that enhanced the customer experience, showcasing my ability to thrive in fast-paced environments and under pressure.