MMMaria Milanovich
@mariamilanovich
Customer Support Specialist
PolandWhat I'm looking for
As a Customer Support Specialist with a strong background in resolving client issues, I have dedicated my career to ensuring customer satisfaction. My experience spans over several years, during which I have honed my skills in communication, problem-solving, and technical troubleshooting. I thrive in fast-paced environments where I can leverage my expertise to enhance customer experiences and drive service improvements
Experience
Work history, roles, and key accomplishments
Data Analyst (Customer Department)
NDA
Jan 2023 - Present (2 years 4 months)
Conducted data analysis to support customer service improvements and worked with the BI team to create automated reporting processes.
Customer Support Specialist
NDA
Jan 2022 - Jan 2023 (1 year)
Provided technical and non-technical support to clients via chat. Resolved software issues and ensured a positive customer experience, maintaining high client satisfaction scores.
Customer Support Specialist
Cakes.by
Jan 2021 - Jan 2022 (1 year)
Managed customer orders and ensured accurate communication of requirements. Guided clients through the ordering process from start to finish, maintaining high client satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Belarusian State University
NDA, Data Analysis
2023 -
Data Analyst in the Customer Department, focusing on enhancing customer service through data analysis.
Belarusian State University
Bachelor’s Degree, Finance and Investments
2016 - 2021
Conducted data analysis to support customer service improvements. Worked with the BI team to create automated reporting processes.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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