Open to opportunities

Funmilayo Obalugemoh

@funmilayoobalugemoh

Message

Experienced customer service professional with expertise in program management.

Portugal

Message

What I'm looking for

Seeking a dynamic organization where I can utilize my customer service and program management skills to contribute to growth and make a meaningful impact.

I am a dedicated and results-driven professional with a strong background in customer service and program management. My experience spans roles in telecommunications and non-profit sectors, where I have consistently delivered high-quality service and contributed to program success.

In my role as a Customer Care Representative at SIMs Nigeria Ltd and Etisalat Nigeria, I honed my ability to manage large volumes of calls, generate sales leads, and build lasting customer relationships. My time as a Program Officer at the Centre for Development and Reproductive Health allowed me to develop strong leadership and analytical skills, ensuring effective program implementation and securing additional funding through negotiations with international funders.

I hold an M.A. in Development Communication and a B.A. in English Literature, both from Ahmadu Bello University. I am proficient in Microsoft Office, project management tools, and possess excellent interpersonal communication skills. I am committed to leveraging my skills to contribute to organizational growth and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

SIMs Nigeria Ltd

Jan 2022 - Apr 2024 (2 years 3 months)

Managed large volumes of incoming calls, generated sales leads, and assessed customer needs to ensure satisfaction. Built sustainable relationships with customers through effective communication and provided accurate information using appropriate tools.

Customer Service Communication Problem Solving Relationship Management

Program Officer

Centre for Development and Reproductive Health

Mar 2020 - Jan 2022 (1 year 10 months)

Coordinated program implementation across multiple states, determined staffing plans, analyzed performance data, and negotiated with funders for resources. Provided leadership to project managers and developed proposals for funding.

Leadership Data Analysis Negotiation Proposal Writing

Customer Care Representative

Etisalat Nigeria

Mar 2020 - Jan 2022 (1 year 10 months)

Handled a high volume of incoming calls, identified customer needs, and seized upselling opportunities. Maintained records of conversations in the call center database and provided accurate information using effective methods.

Customer Service Upselling Communication Problem Solving

Administrative Assistant

Cedar Seed Foundation

Sep 2018 - Mar 2020 (1 year 6 months)

Managed office operations, organized filing and record-keeping, and handled communications professionally. Scheduled meetings and maintained company databases while supporting HR functions.

Office Management Communication Scheduling Record keeping