Funmilayo Obalugemoh
@funmilayoobalugemoh
Experienced customer service professional with expertise in program management.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service and program management. My experience spans roles in telecommunications and non-profit sectors, where I have consistently delivered high-quality service and contributed to program success.
In my role as a Customer Care Representative at SIMs Nigeria Ltd and Etisalat Nigeria, I honed my ability to manage large volumes of calls, generate sales leads, and build lasting customer relationships. My time as a Program Officer at the Centre for Development and Reproductive Health allowed me to develop strong leadership and analytical skills, ensuring effective program implementation and securing additional funding through negotiations with international funders.
I hold an M.A. in Development Communication and a B.A. in English Literature, both from Ahmadu Bello University. I am proficient in Microsoft Office, project management tools, and possess excellent interpersonal communication skills. I am committed to leveraging my skills to contribute to organizational growth and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
SIMs Nigeria Ltd
Jan 2022 - Apr 2024 (2 years 3 months)
Managed large volumes of incoming calls, generated sales leads, and assessed customer needs to ensure satisfaction. Built sustainable relationships with customers through effective communication and provided accurate information using appropriate tools.
Program Officer
Centre for Development and Reproductive Health
Mar 2020 - Jan 2022 (1 year 10 months)
Coordinated program implementation across multiple states, determined staffing plans, analyzed performance data, and negotiated with funders for resources. Provided leadership to project managers and developed proposals for funding.
Customer Care Representative
Etisalat Nigeria
Mar 2020 - Jan 2022 (1 year 10 months)
Handled a high volume of incoming calls, identified customer needs, and seized upselling opportunities. Maintained records of conversations in the call center database and provided accurate information using effective methods.
Administrative Assistant
Cedar Seed Foundation
Sep 2018 - Mar 2020 (1 year 6 months)
Managed office operations, organized filing and record-keeping, and handled communications professionally. Scheduled meetings and maintained company databases while supporting HR functions.
Education
Degrees, certifications, and relevant coursework
Alison Academy
E-Course, Mental Health
2022 -
Completed an online course on Building Mental Health Resilience, aimed at improving mental health awareness and support strategies.
Alison Academy
E-Course, Customer Service
2023 -
Completed an online course focused on Customer Service Skills, enhancing abilities to manage customer interactions effectively.
Ahmadu Bello University
Master of Arts, Development Communication
2013 - 2015
Completed a Master's degree in Development Communication, focusing on strategies for effective communication in development contexts.
Ahmadu Bello University
Bachelor of Arts, English Literature
2004 - 2008
Earned a Bachelor's degree in English Literature, studying various literary works and critical theories.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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