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Funmi Adekanye

@funmiadekanye

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Results-oriented customer service professional with over 4 years experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Hannah Olufunmilayo Adekannye, a dedicated customer service professional with over four years of experience in the banking industry. I have a proven track record of delivering exceptional customer service, ensuring efficient account management, and effectively resolving inquiries. My ability to communicate clearly and solve problems has consistently led to increased customer satisfaction and loyalty.

Throughout my career, I have successfully streamlined processes, resulting in significant improvements in efficiency and customer engagement. For instance, at Providus Bank, I enhanced the online account opening process, leading to a 20% increase in new customer accounts. My commitment to excellence is reflected in my strong organizational skills and attention to detail, which have enabled me to manage multiple tasks effectively while maintaining high standards of service.

I am eager to leverage my skills and knowledge to contribute to a dynamic organization that values customer satisfaction and operational excellence. I thrive in collaborative environments and am passionate about building positive relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Online Account Opening Team

Current

Providus Bank

Jan 2023 - Sep 2024 (1 year 8 months)

Streamlined the online account opening process, resulting in a 20% increase in new customer accounts. Provided exceptional customer service and maintained high accuracy in processing applications.

Customer Service Account Management Process Improvement Problem Solving Time Management Microsoft Office Suite Communication

Customer Service Officer

Wema Bank PLC

Oct 2020 - Dec 2022 (2 years 2 months)

Facilitated timely execution of customer fund transfers and increased satisfaction ratings through proactive communication. Processed transactions and conducted reconciliations of internal accounts.

Customer Service Fund Transfers Communication Problem Solving Reconciliations Time Management Microsoft Office Suite

Secretary/Administrative Officer

T & P Communications Limited

Jan 2020 - Jul 2020 (6 months)

Enhanced client satisfaction through efficient reception services and improved operational efficiency by managing administrative tasks. Maintained a professional office environment.

Administration Customer Service Organizational Skills Communication Time Management Problem Solving Microsoft Office Suite

Agricultural Science Teacher

Arise and Shine College

Dec 2018 - Oct 2019 (10 months)

Developed and delivered engaging lessons in agricultural science. Organized practical training sessions and participated in community outreach programs.

Teaching Curriculum Development Community Outreach Mentorship Communication

Operation Staff

Chicken Republic Nigeria Ltd

Apr 2018 - Oct 2018 (6 months)

Provided exceptional customer service and optimized operational efficiency by managing orders and payments. Contributed to revenue growth through upselling.