Hannah Adekanye

I’m a customer-focused support professional with close to 5 years of experience delivering live chat, email, and phone support across financial services and energy sectors. I’m a genuine problem-solver who advocates for customer needs, and I take pride in improving the customer journey through every interaction.

In my current role as a Call Center & Customer Support Officer (Hybrid), I deliver calm, professional support during high-volume periods while keeping the customer’s needs at the center. I manage relationships with a retention focus, proactively follow up after resolutions, and write empathetic, solutions-focused email responses that balance persistence with patience.

Across my support work, I build and refresh help center articles based on what customers actually ask, and I keep a quiet eye on patterns in support tickets—flagging recurring issues before they escalate. I also onboard new customers with patience and clarity, guiding them step by step so they feel confident and heard.

Before this, I worked as an Online Account Creation/Customer Support Officer at Providus Bank and as a Customer Service Representative at Wema Bank PLC. I guided customers through online account creation, served as a primary point of contact across channels, ensured accurate record-keeping, and handled banking operations and support resolutions including disputes and chargebacks.