FMFungai Donzwa Mukoserah
@fungaidonzwamukosera
Experienced quality and administration manager with a marketing background.
ZimbabweWhat I'm looking for
I am a dedicated professional with a strong background in quality management and marketing, holding a Bachelor of Business Administration in Marketing and a Bachelor of Technology Honours Degree in Hospitality and Tourism. My career spans over a decade in the hospitality industry, where I have successfully implemented quality assurance procedures and driven customer satisfaction initiatives.
As a Quality & Administration Manager at Meikles Hotel, I introduced innovative practices that not only enhanced operational efficiency but also generated additional revenue through sustainable practices. My experience as a Sales Manager and Assistant Sales Manager has equipped me with the skills to build strong customer relationships and develop effective sales strategies that align with corporate objectives.
I am passionate about continuous improvement and have a proven track record of coaching teams to adopt best practices in quality leadership. I thrive in dynamic environments where I can contribute to organizational success through strategic planning and execution.
Experience
Work history, roles, and key accomplishments
Quality & Administration Manager
Meikles Hotel
Dec 2016 - Dec 2019 (3 years)
Managed quality assurance and operational efficiency at Meikles Hotel. Implemented standard operating procedures, conducted audits, and trained staff on total quality leadership. Successfully introduced green initiatives that improved revenue and reduced costs.
Assistant Sales Manager
Meikles Hotel
Jan 2016 - Aug 2016 (7 months)
Focused on increasing customer conversions and building relationships. Assisted in developing sales budgets and enhancing guest experiences through customer initiatives.
Sales Manager
African Sun
Feb 2009 - Sep 2015 (6 years 7 months)
Managed key accounts and developed comprehensive sales and marketing strategies. Conducted sales calls and improved brand perception through strategic planning and promotional activities.
Banqueting Manager
Holiday Inn Harare
Nov 2006 - Dec 2008 (2 years 1 month)
Oversaw corporate and social event planning, including menu selection and staff training. Developed revenue generation strategies and ensured adherence to service standards.
Guest Relations Officer
Monomotapa Hotel
Jul 2006 - Oct 2006 (3 months)
Engaged with hotel guests to gather feedback and ensure service quality. Conducted quality control checks and maintained relationships with customers.
Education
Degrees, certifications, and relevant coursework
Alliance Française d’Harare
Diplôme, French Language
2020 - 2021
Completed DELF A2 Diplôme (A2 Diploma in French Proficiency) in June 2021 and DELF A1 Diplôme (A1 Diploma in French Proficiency) in November 2020.
Institute of Marketing Management
Bachelor of Business Administration, Marketing
2008 - 2010
Bachelor of Business Administration in Marketing with a focus on Sales & Services Marketing.
Institute of Marketing Management
Diploma, Marketing
2008 - 2008
Diploma in Marketing from the Graduate School of Marketing.
Chinhoyi University Of Technology
Bachelor of Technology Honours Degree, Hospitality and Tourism
2005 - 2005
Grade: Upper Second Class
Bachelor of Technology Honours Degree in Hospitality and Tourism, achieved Upper Second Degree class.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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