Open to opportunities

Kaushalya Wishwanath

@kaushalyawishwanath

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Results-oriented professional with 5 years in hospitality and operations.

Zimbabwe

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What I'm looking for

I am looking for a dynamic environment where I can leverage my leadership and customer service skills to drive operational excellence and team success.

I am a highly motivated professional with over 5 years of experience in hospitality, retail operations, and quality assurance. My journey began at Hilton Dubai Jumeirah as a Guest Relations Officer, where I supervised daily operations and ensured seamless guest experiences. I take pride in my ability to train new staff, resolve customer complaints, and maintain high service standards, which significantly improved guest satisfaction metrics.

My educational background includes a B.S. in Hospitality and Tourism, which has equipped me with the necessary skills to excel in dynamic environments. I have also worked as a Quality Assurance Assistant at Nestlé Lanka, where I conducted quality inspections and ensured compliance with food safety standards. My experience in retail operations as a Salesperson and Operations Coordinator has further honed my leadership and customer service skills, making me well-prepared for a Branch Manager role.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Officer

Current

Hilton Dubai Jumeirah

Jan 2022 - Present (3 years 5 months)

Supervised daily operations and coordinated with internal departments to ensure seamless guest experiences. Trained new staff, resolved customer complaints, and maintained service standards.

Guest Service Staff Training Customer Service Event Management

Quality Assurance Assistant

Nestlé Lanka

Jan 2018 - Dec 2019 (1 year 11 months)

Conducted quality inspections and ensured compliance with food safety standards. Worked closely with production teams to identify and correct quality issues.

Quality Assurance Food Safety FMCG Protocols Record keeping

Salesperson & Operations Coordinator

Dinhara Griding Mills & Supermarket

Jan 2017 - Dec 2018 (1 year 11 months)

Oversaw sales operations and supervised day-to-day business activities. Managed supplier coordination, inventory levels, and cash handling.

Sales Operations Inventory Management Loss Prevention

Technical Operations Assistant

Dinhara Engineering Group

Jan 2017 - Dec 2018 (1 year 11 months)

Supported technical staff in managing workflow and engineering projects. Monitored site activity, coordinated logistics, and ensured timely delivery of tasks.

Technical Operations Workflow Management Logistics Coordination Monitoring

Education

Degrees, certifications, and relevant coursework

U.C.O.L

Bachelor of Science, Hospitality and Tourism

Completed a Bachelor of Science in Hospitality and Tourism. This program provided a comprehensive understanding of the hospitality industry, covering various aspects of hotel and tourism management.

ESOFT Metro Campus

Diploma, IT

Obtained a Diploma in IT, focusing on fundamental information technology concepts and applications. This program equipped me with essential digital skills.

British Council

Concentration Program, English

Participated in the English Time Concentration Program. This program enhanced my English language proficiency and communication skills.

B.H.H.M.S

Diploma, Hospitality Management

Completed a program in Hospitality Management. This course provided in-depth knowledge and practical skills necessary for managing operations within the hospitality sector.