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@veerlajyothi
Experienced Assistant Manager in Sales and Operations for Hospitality.
With over six years of professional experience in sales and operations within the hospitality industry, I have honed my skills in managing front office operations and ensuring guest satisfaction. Currently, I serve as an Assistant Manager at Hotel N Square, where I am responsible for greeting guests, maintaining standard operating procedures, and addressing guest requirements promptly.
Throughout my career, I have demonstrated outstanding clerical abilities and excellent communication skills, which have been pivotal in building strong relationships with guests and colleagues alike. My previous roles at various hotels have equipped me with a comprehensive understanding of front office operations, from managing reservations to facilitating smooth check-ins and check-outs.
I hold a Bachelor of Commerce degree and am proficient in various software applications, including MS Office and Google Sheets. I am passionate about delivering exceptional service and continuously seek opportunities to enhance my skills and contribute to the success of my team.
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Work history, roles, and key accomplishments
Hotel N Square
Aug 2022 - Present (3 years 3 months)
Monitored and ensured smooth front office operations, maintaining Standard Operating Procedures (SOPs) for quality and guest interaction. Addressed guest requirements promptly and efficiently, ensuring a high level of guest satisfaction.
Hotel N
Oct 2019 - Present (6 years 1 month)
Performed outstanding front office clerical duties, including typing and answering phones. Utilized MS Office applications, including Word and Excel, to manage daily tasks and communications.
Hotel Chitturi Heritage & Capital Hotel
Oct 2016 - Present (9 years 1 month)
Greeted and welcomed guests promptly in a warm and friendly manner, ensuring a positive first impression. Assisted managers in front office operations, including taking follow-ups on reservations and facilitating smooth check-ins and check-outs.
Hotel Goutham Grand
Aug 2015 - Present (10 years 3 months)
Completed comprehensive industrial and job training, gaining foundational knowledge in hotel operations. Assisted with various tasks to support daily hotel functions and guest services.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree. The program provided foundational knowledge in business and financial principles.
Software and tools used professionally
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