Tawanda Nyaundi
@tawandanyaundi
Hospitality operations leader with 10+ years driving service excellence.
ZimbabweWhat I'm looking for
I am a results-driven hospitality professional with over 10 years of experience in operations management, customer service, and team leadership. I have a proven track record of improving service delivery and driving business growth across hotel and service environments.
My operational roles include managing daily operations, supervising staff, and coordinating multiple departments such as front office, food & beverage, and housekeeping. I have managed teams at both hotel and service-company levels, ensuring consistent standards and efficient workflows.
I hold an International Hospitality Business Management Diploma and additional qualifications in travel and tourism, office procedures, and secondary education, which underpin my practical experience with formal hospitality and administrative training.
I am committed to delivering exceptional guest experiences, developing teams, and using operational discipline to meet business targets. I bring hands-on leadership, a customer-first mindset, and a history of measurable contributions to service organizations.
Experience
Work history, roles, and key accomplishments
Operations Manager
Cleanur Services
Jan 2021 - May 2023 (2 years 4 months)
Managed daily operations, supervised staff, and ensured efficient service delivery, improving operational consistency over a two-year period.
IT Data Capturer
Premier Tobacco Auction Floors
Mar 2019 - Aug 2019 (5 months)
Captured and managed auction floor data to support operations and reporting during the auction season, ensuring data accuracy and timely submission.
Assistant Front Office Manager
The Golden Peacock Villa Hotel
Oct 2014 - Oct 2017 (3 years)
Supervised front office operations, managed guest relations, and coordinated room divisions to enhance guest satisfaction and front-desk efficiency.
Management Trainee
The Victoria Falls Hotel
Nov 2012 - Nov 2013 (1 year)
Rotated through food & beverage, front office, and housekeeping departments, gaining cross-functional supervisory experience and operational knowledge.
Front Desk Agent
Holiday Inn Mutare
Oct 2007 - Dec 2009 (2 years 2 months)
Provided customer service and managed front desk operations, improving guest check-in experiences and resolving inquiries promptly.
Trainee
Crowne Plaza Monomotapa Hotel
Dec 2006 - Sep 2007 (9 months)
Gained practical experience in hotel operations and management across multiple departments during a training placement.
Education
Degrees, certifications, and relevant coursework
Southern Africa Hospitality Training Company
Diploma, Hospitality Management
Completed an International Hospitality Business Management Diploma with coursework in supervision, tourism, leadership, housekeeping, front office operations, food and beverage management, and hospitality sales and marketing.
CACambridge Assessment (A-Level)
Advanced Level Diploma, Travel and Tourism
Completed Advanced Level studies in Travel and Tourism as part of Cambridge qualifications.
CGCity & Guilds
Diploma, Office Procedures
Completed a City and Guilds Office Procedures Diploma covering administrative and office management skills.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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