Fernandes Kongoti
@fernandeskongoti
Aspiring tourism and hospitality professional with strong sales and marketing skills.
ZimbabweWhat I'm looking for
I am a dedicated professional in the tourism and hospitality industry, with a strong focus on sales and marketing. My greatest strength lies in my ability to manage and motivate high-performance teams, ensuring the creation of unique customer experiences that lead to consumer satisfaction. I have applied strategic insights in overseeing operations, accounting, and policies, which has enhanced my understanding of the industry.
During my time as an attachee at the County Government of Nairobi, I gained valuable experience in developing tourism publicity materials and conducting research to create a comprehensive database for marketing Nairobi County. My role at Pride Inn Hotels in Mombasa allowed me to hone my customer service skills, where I was responsible for reservations and ensuring guest satisfaction through effective communication and housekeeping services.
Experience
Work history, roles, and key accomplishments
Attachee
County Government of Nairobi
Mar 2022 - Jun 2022 (3 months)
Gained valuable insights into the tourism industry by developing publicity materials and managing exhibition resources to attract tourists. Implemented strategies for product and service delivery within the tourism sector.
Waiter and Housekeeping
Pride Inn Hotels Mombasa
Oct 2021 - Dec 2021 (2 months)
Managed guest reservations and provided information about hotel services. Ensured cleanliness and organization of the front lobby and guest rooms, enhancing customer experience.
Attachee
Tourism Fund
Mar 2021 - May 2021 (2 months)
Streamlined operational procedures using e-filing, improving record access and reducing retrieval time. Assisted in levy enforcement and client compliance, enhancing customer awareness.
Education
Degrees, certifications, and relevant coursework
TMTechnical University of Mombasa
Bachelor of Science, Tourism Management
2018 - 2022
Grade: Second class honours upper division
Studied Tourism Management with a focus on the principles and practices of the tourism industry, including customer relations, marketing strategies, and operational management.
Kanjuri High School
High School Diploma
2014 - 2017
Completed secondary education with a focus on general studies, preparing for higher education and developing foundational skills.
Karatina PCEA Academy
Primary School Certificate
2003 - 2013
Completed primary education, gaining essential literacy and numeracy skills, as well as a basic understanding of various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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