Amy Christensen

With over 20 years of extensive experience in the customer service industry, I have honed my skills in problem-solving and delivering exceptional service. My journey began as an Assistant Manager at Burger King, where I developed my leadership abilities by interviewing, hiring, and training new team members. This foundational experience taught me the importance of teamwork and effective communication.

Currently, I serve as a Quality Analyst at Five Star Call Centers, where I handle escalated customer calls and troubleshoot issues for agents on the call floor. My role involves establishing trust with clients and collaborating closely with Team Managers to enhance agent skills through targeted training. I take pride in providing constructive feedback to agents, which ultimately improves the overall customer experience.