Frisnel Guillaume

Strategic and process-driven professional with a successful background in optimizing customer satisfaction and loyalty. I have proven expertise in strategic account management, implementing client-focused initiatives, and delivering high-impact solutions. I am proficient in analyzing customer needs and tailoring strategies to ensure positive outcomes. I am adept at cultivating and maintaining strong client relationships, collaborating across departments to ensure seamless customer experiences. I have managed technical teams and critical SaaS products within the finance sector. I am committed to continuous improvement and staying abreast of industry trends to deliver exceptional value to both clients and organizations.

At Fiserv, I served as a Client Technical Support Manager, leading credit union processing and technical engineering teams. I delivered substantial reductions in client inquiries, optimized knowledge bases, and streamlined operations. I also spearheaded transparent client communications during disruptions and served as the primary escalation point for issue resolution. At Santander Bank, I excelled as a Senior Branch Manager, executing sales and customer service initiatives, improving branch performance, and increasing new business relationships. As a Branch Manager at Wells Fargo Bank, I minimized operational costs, conducted staff training, and fostered client relationships. I have a strong track record of achieving results and driving success in the finance industry.