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Frisnel Guillaume

@frisnelguillaume

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Executive Leader | Client Experience & Strategic Growth

United States

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What I'm looking for

I’m seeking a forward-thinking employer who appreciates my strategic mindset and client-focused approach. Whether it's in client experience or product management, I thrive on optimizing processes and nurturing strong relationships. I aim to lead teams, drive results, and stay ahead in the finance sector. And I'm always eager to grow, as shown by my recent trainings in leadership and communication.

Strategic and results-driven executive leader with a proven track record in transforming client experiences, enhancing engagement, and driving retention. Expert in analyzing client feedback and behavioral trends to implement data-driven strategies that boost satisfaction and loyalty. Adept at developing seamless client journeys, optimizing operations, and executing business initiatives aligned with growth objectives. Skilled in cross-functional collaboration, project management, and leading high-performing teams. Passionate about fostering a client-centric culture that delivers measurable impact and ensures long-term success.

Experience

Work history, roles, and key accomplishments

Client Technical Support Manager

Fiserv

Apr 2022 - Jan 2024 (1 year 9 months)

Led credit union processing and technical engineering teams, overseeing three pivotal software systems. Delivered substantial reductions in client inquiries, optimized knowledge bases, and streamlined operations. Strategized and executed personalized service plans in collaboration with clients, ensuring seamless integration into Fiserv products.

Client Relationship Management System Administration Team Collaboration Strategic Planning Product Knowledge Release Management Team Leadership Change Management Escalation Management SaaS Fintech

Senior Branch Manager

Santander Bank

Feb 2017 - Apr 2022 (5 years 2 months)

Executed sales, customer service, operational efficiency, risk applications, internal control, and HR management initiatives to align with branch objectives at the bank. Directed the formulation, execution, and application of effective sales strategies and techniques, fostering additional business for the bank through diverse channels stipulated by the Company.

Sales Management Customer Service Operational Management Risk Management HR Management Strategic Planning Team Leadership Business Development Performance Management

Branch Manager

Wells Fargo Bank

Jun 2013 - Feb 2017 (3 years 8 months)

Assessed branch expenditures and devised tactics to minimize operational costs. Spearheaded staff recruitment, conducted training sessions, identified, and mitigated risks, and executed daily managerial responsibilities. Performed monthly quality assurance review, supported by the Regional Compliance Specialist, to assess the effectiveness of Risk Management, Know Your Customer strategies, policie

Financial Management Recruitment Training Risk Management Compliance Business Development Operational Management Quality Assurance Strategic Planning Leadership

Personal Banker

Wells Fargo Bank

Jun 2012 - Jun 2013 (1 year)

Assisted clientele in initiating, overseeing, and enhancing bank accounts and associated products. Conducted comprehensive analyses and situational evaluations to strategically position financial products and services. Provided advisory services to clients regarding the spectrum of available financial services.