Justin Bodamer

I am a strategic customer support leader with progressive experience in fast-paced SaaS and financial services environments, focused on building customer-centric operations and optimizing support through automation. I have implemented platforms like Salesforce and Talkdesk to streamline workflows and improve support metrics.

Across roles I have driven measurable improvements — reducing average handle time by 20%, cutting after-call work by 50%, achieving a 90% average CSAT, and raising service quality to 97% in prior positions. I have led teams, defined KPIs, developed operational reporting for executives, and managed critical escalations to positive outcomes.

I contribute beyond operations through industry engagement, serving on advisory boards and education committees, and hold credentials including CompTIA AI Essentials CompCert. I seek to apply my leadership, change management, and analytics-driven approach to help organizations scale support and elevate customer loyalty.