Marvin Manan
@marvinmanan
Dynamic Senior Client Success Specialist with a proven track record.
United StatesWhat I'm looking for
I am a dynamic Senior Client Success Specialist with a proven track record of leading high-impact projects and driving enterprise client satisfaction at Indeed. My expertise lies in managing complex account transitions and implementing innovative solutions that enhance hiring outcomes and ROI for Fortune 500 clients.
Throughout my career, I have been recognized for my exceptional leadership in cross-functional initiatives and my ability to provide actionable, data-driven insights. I have successfully collaborated with various teams to resolve complex client issues and drive product improvements, ensuring that our clients achieve their hiring goals effectively.
My commitment to client advocacy and issue resolution has consistently resulted in high CSAT scores and positive client feedback. I am passionate about mentoring and sharing best practices with my colleagues, contributing to a collaborative team culture that prioritizes continuous improvement and client success.
Experience
Work history, roles, and key accomplishments
Senior Client Success Specialist, Enterprise III
Indeed
Jan 2019 - Present (6 years 6 months)
Acted as a strategic partner to major enterprise clients, ensuring they achieved their hiring goals through effective use of Indeed’s products and services. Provided consultative support and data-driven insights to optimize recruitment strategies, including performance map presentations, hiring event support, and campaign optimization for enterprise clients.
Senior Learning and Development Program Manager
Milestone Technologies @Facebook
Jun 2015 - Present (10 years 1 month)
Managed and was responsible for the successful completion of all program tasks, encompassing technical work, financial aspects, and business development. Managed change within programs and evaluated risks, assessing their potential impact on delivery to proactively ensure program stability and success.
QA Specialist supporting Google Services
Milestone Technologies @Google
Oct 2013 - Present (11 years 9 months)
Developed a CSAT data analysis system that increased positive feedback by 15% in the first quarter, demonstrating a direct and measurable impact on customer satisfaction. Championed the design, development, and ongoing refinement of call monitoring programs and quality standards, ensuring consistent service delivery and identifying emerging trends for targeted feedback.
Education
Degrees, certifications, and relevant coursework
Skyline College/College of San Mateo
General, General Studies
Completed general studies at Skyline College/College of San Mateo. Focused on foundational coursework to build a broad educational background.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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