FPFredreka Payne
@fredrekapayne
Dedicated customer service professional with technical support expertise.
JamaicaWhat I'm looking for
I am a dedicated and experienced customer service professional with a strong background in technical support, customer service, and loan advising. My proven track record of delivering exceptional customer experiences and resolving complex issues has equipped me with the skills necessary to thrive in both hybrid and traditional office environments. I excel in remote settings, leveraging my self-motivation, discipline, and excellent communication skills to drive success.
In my current role as a Technical Support Agent at Conduent Jamaica, I provide technical support to customers, troubleshoot complex issues, and ensure high levels of customer satisfaction. My previous experiences at Concentrix Jamaica and Sutherland Global Services have further honed my ability to deliver timely and effective customer service while collaborating with internal teams to resolve technical issues. I am committed to continuous improvement and always strive to exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Conduent Jamaica
Nov 2024 - Present (7 months)
Provided technical support to customers via chat, troubleshooting and resolving complex technical issues related to products or services. Delivered exceptional customer service, ensuring high levels of satisfaction, and documented interactions in CRM software.
Technical Support / Customer Service Agent
Concentrix Jamaica
Oct 2022 - Present (2 years 8 months)
Delivered timely and effective customer service and technical support, utilizing CRM software to document interactions and issues. Collaborated with internal teams to escalate and resolve technical problems, demonstrating flexibility in a hybrid/remote work arrangement.
Loan Advisor
Sutherland Global Services
Dec 2021 - Present (3 years 6 months)
Advised customers on various loan options and application processes, effectively resolving complaints and concerns. Utilized specialized loan software to access customer information and process transactions, consistently meeting and exceeding sales and customer satisfaction targets.
Customer Care Agent/ Brand Advocate
Hinduja Global Solutions
May 2018 - Present (7 years 1 month)
Provided timely and effective customer service via phone, professionally resolving customer complaints and concerns. Promoted bank's products and services, identifying opportunities for up-selling and cross-selling, and maintained comprehensive knowledge of offerings.
Education
Degrees, certifications, and relevant coursework
The Holy Childhood High School
High School Diploma, Business Studies
Completed high school education, earning a High School Diploma. Focused on Business Studies, obtaining a certificate in the field.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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