Fred Ilesanmi

I am a highly skilled Customer Service Manager with a strong background in optimizing support operations and enhancing customer satisfaction. My experience includes leading customer service teams and implementing streamlined workflows that improve response times and resolution rates. I am passionate about fostering long-term customer relationships and continuously improving service efficiency.

At ChatKYC, I led customer service operations by leveraging AI-powered chatbots to enhance user interactions and reduce resolution times. My analytical skills, utilizing Python, R, and SQL, allowed me to extract actionable insights from large datasets, driving improvements in AI-driven customer service strategies. I have a proven track record of achieving high first contact resolution rates and maintaining data security standards.

Throughout my career, I have demonstrated exceptional problem-solving abilities and adaptability in various roles, from tutoring students to managing customer inquiries. I am committed to delivering high-quality, customer-centric support across multiple channels and continuously seek opportunities to enhance operational efficiency.