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Supported service users with dementia, learning disabilities, and autism by safeguarding and creating rapport, serving routine meals, and performing personal care. Monitored service user activities and strictly followed dietary instructions from dieticians or doctors.

Managed large volumes of incoming phone calls and generated sales leads, identifying customer needs to ensure satisfaction. Built sustainable relationships and trust with customer accounts by providing accurate and complete information.

Achieved growth and hit sales targets by successfully managing the sales team and designing strategic business plans to expand the customer base. Recruited, coached, and monitored the performance of sales representatives, building strong customer relationships.

Performed penetration tests on web, API, and web services, and conducted patches and validation. Utilized industry-standard tools like Burpsuite, Wireshark, and Nmap, applying OWASP Top 10 and SANS 25 methodologies for VAPT.

Answered corporate phone lines, screened calls, and courteously welcomed visitors, directing them to the appropriate personnel. Managed incoming and outgoing mail, ensuring strict client and program confidentiality.

Managed corporate phone lines, screened calls, and courteously welcomed visitors, directing them to the appropriate personnel. Built strong rapport with property owners through proactive customer service, keeping them informed of brand initiatives.

Taught Economics to students, developing lesson plans and evaluating student progress. Fostered a positive learning environment and contributed to the academic development of students.

Completed a Diploma in Computer Studies, gaining foundational knowledge in various aspects of information technology.

Grade: Second Class (Hons) lower division

Obtained a Second Class (Hons) lower division in Educational Management/Economics. Studied principles of educational administration and economic theories.