obuh dele
@obuhdele
Adventurous Customer Service Manager with expertise in relationship building.
What I'm looking for
I am an adventurous Customer Service Manager with a strong background in goal setting, communication, and interpersonal skills. My experience spans various roles where I have successfully built engaging relationships with customers, ensuring high service standards for diverse client accounts. I pride myself on being a strong communicator who fosters trust through persuasive language and unwavering support.
Throughout my career, I have held positions that required me to manage large volumes of customer interactions, develop sales strategies, and lead teams to achieve targets. My recent role as a Bank Support Worker at NHS Trust has further honed my ability to connect with individuals, particularly those with special needs, while my experience as a Sales Developing Manager has equipped me with the skills to drive growth and expand customer bases effectively.
I am passionate about continuous learning and have recently completed a Cyber Security Analyst internship, where I gained hands-on experience with industry-standard tools and methodologies. I am eager to leverage my diverse skill set and experiences to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Bank Support Worker
NHS Trust
Apr 2023 - Present (2 years 3 months)
Supported service users with dementia, learning disabilities, and autism by safeguarding and creating rapport, serving routine meals, and performing personal care. Monitored service user activities and strictly followed dietary instructions from dieticians or doctors.
Customer Service Manager
Devam Properties Limited
Jun 2018 - Present (7 years 1 month)
Managed large volumes of incoming phone calls and generated sales leads, identifying customer needs to ensure satisfaction. Built sustainable relationships and trust with customer accounts by providing accurate and complete information.
Sales Developing Manager
Digit Warehouse Technology Limited
Jan 2024 - Present (1 year 6 months)
Achieved growth and hit sales targets by successfully managing the sales team and designing strategic business plans to expand the customer base. Recruited, coached, and monitored the performance of sales representatives, building strong customer relationships.
Cyber Security Analyst
London School of Informatics
Dec 2023 - Present (1 year 7 months)
Performed penetration tests on web, API, and web services, and conducted patches and validation. Utilized industry-standard tools like Burpsuite, Wireshark, and Nmap, applying OWASP Top 10 and SANS 25 methodologies for VAPT.
Customer Service Executive
Gosgra Properties and Investment Ltd.
Jan 2012 - Present (13 years 6 months)
Answered corporate phone lines, screened calls, and courteously welcomed visitors, directing them to the appropriate personnel. Managed incoming and outgoing mail, ensuring strict client and program confidentiality.
Customer Service Executive
Universal Furniture
Jan 2010 - Present (15 years 6 months)
Managed corporate phone lines, screened calls, and courteously welcomed visitors, directing them to the appropriate personnel. Built strong rapport with property owners through proactive customer service, keeping them informed of brand initiatives.
Economics Teacher
Kings International Secondary School
Nov 2008 - Present (16 years 8 months)
Taught Economics to students, developing lesson plans and evaluating student progress. Fostered a positive learning environment and contributed to the academic development of students.
Education
Degrees, certifications, and relevant coursework
Compusoft Institute of Information Technology
Diploma, Computer Studies
Completed a Diploma in Computer Studies, gaining foundational knowledge in various aspects of information technology.
University of Ibadan
B.Ed/B.Sc, Educational Management/Economics
Grade: Second Class (Hons) lower division
Obtained a Second Class (Hons) lower division in Educational Management/Economics. Studied principles of educational administration and economic theories.
Availability
Location
Authorized to work in
Job categories
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