Frederica McCall

Facilitated member enrollment in chronic coverage programs and services, ensuring efficient activation of accounts and access to medical devices. Provided comprehensive support for troubleshooting medical devices, aiding in the resolution of technical issues through inbound calls.

Identified individuals actively shopping for auto or homeowners insurance policies. Enabled insurers to target them with tailored offers.

Provided advanced-level support for customer device issues, including troubleshooting software problems and coordinating repair appointments for hardware concerns. Supported Tier 1 advisors by resolving escalated cases in specialized areas such as Agreement Administration, Apple Pay, and Media Services.

Assisted customers with payment processing using credit card and electronic funds transfer, ensuring efficient transaction handling. Conducted research on Non-Sufficient Funds (NSFs) and managed payment investigation requests, alongside processing customer equipment returns.

Provided comprehensive technical support for a variety of devices, including computers, tablets, and iOS products, ensuring customer confidence in resolution processes. Facilitated the scheduling of in-store appointments for complex issues that required hands-on repair services.

Resolved customer technical issues effectively through inbound calls, ensuring thorough knowledge of devices and software was applied to deliver solutions. Maintained exceptional customer service standards, contributing to the achievement of high net promoter scores by consistently updating personal expertise in device protection and consumer home technology trends.

Provided remote customer assistance, efficiently handling inquiries and processing orders and payments through secure internet and phone communications. Managed customer information with attention to detail, ensuring accurate verification of addresses and preparation of packages for dispatch.

Maintained and updated records of customer debt accounts to ensure accurate tracking of outstanding balances. Engaged with debtors to assess their payment status and gain insights into their financial situations.

Collected and processed patient information accurately into computer systems, ensuring proper verification of benefits and referrals. Assisted new patients with registration, demonstrating strong interpersonal and communication abilities in a diverse environment.

Managed office administrative duties, including organizing and distributing mail, maintaining file systems, and handling correspondence to ensure efficient office operations. Coordinated the procurement and inventory management of office supplies, and provided reception support by greeting visitors and facilitating communication through accurate message delivery.

Managed a multi-line phone system, ensuring messages were accurately recorded and promptly relayed to the appropriate party. Delivered high-quality customer service by closely adhering to client instructions and resolving inquiries effectively.

Completed an Associate of Arts degree, gaining foundational knowledge in various subjects. Developed strong academic skills and prepared for further educational or professional pursuits.