Angela Valenzuela
@angelavalenzuela
Experienced customer service representative with a decade of expertise.
What I'm looking for
I am a motivated and ethical customer service professional with over 10 years of experience in resolving customer issues in a positive, professional, and caring manner. My journey in customer service has equipped me with the skills to effectively address inquiries and concerns, ensuring that every customer interaction is handled with care and attention.
Throughout my career, I have worked with various organizations, including TEKSYSTEMS and Accredo Health Group, where I served as a liaison between patients and healthcare professionals. My role involved assisting with medication scheduling and addressing a wide range of healthcare inquiries. I pride myself on my ability to communicate clearly and effectively, which has been instrumental in my success in customer service.
In addition to my customer service experience, I have a background as a Technical Specialist at Sears, where I provided direct technical support and product knowledge on major appliances. My commitment to quality service and problem-solving has consistently led to positive outcomes for both customers and employers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TEKSYSTEMS (MEDIMPACT)
Jun 2024 - Apr 2025 (10 months)
Assisted health plans, employers, and government entities in managing pharmacy benefits. Effectively addressed customer inquiries, concerns, and complaints, handling tasks such as pre-authorizations, claim status, and grievances.
Customer Service Representative
Accredo Health Group
Dec 2018 - Mar 2024 (5 years 3 months)
Served as a liaison between patients and healthcare professionals, assisting with medication order scheduling. Answered a wide range of healthcare and insurance inquiries, and participated in chat groups to assist co-workers.
Technical Specialist
Sears
Apr 2015 - Nov 2018 (3 years 7 months)
Provided direct technical support and product knowledge for major appliances, handling customer complaints regarding product quality and delivery. Scheduled in-home technician services for appliance repairs while promoting and selling home warranties.
Education
Degrees, certifications, and relevant coursework
Dobson High School
High School Diploma, General Studies
Completed high school education at Dobson High School, graduating in May 2000. Developed foundational knowledge and skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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