Francis Gerson

I am a strategic and delivery-driven Project Manager with over 15 years of experience in leading client-facing technology and service implementations, particularly in SaaS, CRM, and eLearning ecosystems. My expertise lies in managing end-to-end project lifecycles, from client onboarding and requirement gathering to execution, delivery, and post-launch support. I excel in working cross-functionally in remote and high-velocity environments, ensuring stakeholder alignment and excellence in delivery.

In my recent role as a Client Success Manager at Doodleblue Innovations, I managed multiple client implementations across education and tech sectors, ensuring on-time and on-budget delivery. I led project planning, scope definition, and stakeholder coordination while facilitating requirements workshops with clients. My freelance experience with Bitrix24 CRM allowed me to deliver over 40 CRM and collaboration tool rollouts, enhancing user engagement and reducing time-to-value through customized client onboarding journeys.

My background in leading teams and optimizing processes has equipped me with the skills to manage client escalations and quality assurance effectively. I am passionate about driving project success and fostering long-term client relationships, and I am eager to bring my expertise to new challenges in the project management field.