Francis Gerson
@francisgerson
Strategic Project Manager with 15 years in client success.
What I'm looking for
I am a strategic and delivery-driven Project Manager with over 15 years of experience in leading client-facing technology and service implementations, particularly in SaaS, CRM, and eLearning ecosystems. My expertise lies in managing end-to-end project lifecycles, from client onboarding and requirement gathering to execution, delivery, and post-launch support. I excel in working cross-functionally in remote and high-velocity environments, ensuring stakeholder alignment and excellence in delivery.
In my recent role as a Client Success Manager at Doodleblue Innovations, I managed multiple client implementations across education and tech sectors, ensuring on-time and on-budget delivery. I led project planning, scope definition, and stakeholder coordination while facilitating requirements workshops with clients. My freelance experience with Bitrix24 CRM allowed me to deliver over 40 CRM and collaboration tool rollouts, enhancing user engagement and reducing time-to-value through customized client onboarding journeys.
My background in leading teams and optimizing processes has equipped me with the skills to manage client escalations and quality assurance effectively. I am passionate about driving project success and fostering long-term client relationships, and I am eager to bring my expertise to new challenges in the project management field.
Experience
Work history, roles, and key accomplishments
Client Success Manager / Project Manager
Doodleblue Innovations Pvt Ltd
Jun 2022 - Present (3 years 1 month)
Managed multiple client implementations across education and tech sectors, ensuring on-time, on-budget delivery. Led project planning, scope definition, stakeholder coordination, and ongoing communication plans.
Client Success & Implementation Specialist
Bitrix24 CRM
May 2017 - Present (8 years 2 months)
Delivered 40+ CRM and collaboration tool rollouts across Higher Ed and SMB clients. Provided end-to-end implementation including business analysis, technical onboarding, UAT, and post-go-live support.
Lead Customer Service Executive
Groupon Shared Services Pvt Ltd
Feb 2013 - Present (12 years 5 months)
Led a team of 18 support specialists, managing SLAs, client escalations, and quality assurance. Spearheaded process optimization initiatives to improve response/resolution time for enterprise accounts.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at the University of Delhi. This program provided a foundational understanding of business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Francis?
You can contact Francis and 90k+ other talented remote workers on Himalayas.
Message FrancisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
