Madhur Chand
@madhurchand
Dynamic project manager with expertise in HRMS and digital transformation.
IndiaWhat I'm looking for
I am a dynamic and results-driven Project Manager with over 8 years of experience in delivering complex HRMS and digital transformation projects across diverse geographies including Colombia, Kenya, Philippines, and Malaysia. My proven expertise in cross-functional team leadership, stakeholder engagement, and Agile/Waterfall project delivery has enabled me to align business goals with technology solutions effectively.
Throughout my career, I have successfully directed multi-country HRMS deployments, achieving a 30% improvement in HR process accuracy and a 40% drop in support requests through effective training and technology adoption. My role as a Customer Success Manager further allowed me to enhance customer satisfaction, increasing Net Promoter Scores by 20% and driving growth in Customer Lifetime Value.
Experience
Work history, roles, and key accomplishments
Project Manager
Cnergyis Info-Tech Pvt. Ltd. (ZingHR)
Jun 2024 - Present (1 year 2 months)
Directed multi-country HRMS deployments, aligning project execution with local compliance and business practices. Drove a 30% improvement in HR process accuracy through end-to-end implementation leadership.
Customer Success Manager
PeopleStrong HR Solutions Pvt. Ltd.
Sep 2022 - Present (2 years 11 months)
Partnered with key accounts across Southeast Asia, increasing Net Promoter Score by 20% and improving renewal rates. Led upselling and retention initiatives, driving growth in Customer Lifetime Value (CLTV).
Project Manager
SequelOne Solutions Pvt. Ltd.
Feb 2022 - Present (3 years 6 months)
Defined project scopes, led sprint planning, and managed timelines using Agile (MoSCoW) and Waterfall methods. Facilitated stakeholder reviews and ensured transparency via structured reporting to PMO leadership.
Customer Success Team Lead
Cnergyis Info-Tech Pvt. Ltd. (ZingHR)
Jun 2017 - Present (8 years 2 months)
Led a team of implementation consultants delivering 15+ HRMS solutions with a focus on customer satisfaction. Conducted requirement analysis and coordinated between dev teams and clients for customizations.
Implementation Engineer
Relyon Softech Pvt. Ltd.
Jan 2016 - Present (9 years 7 months)
Delivered software training and configuration to new clients, managing the full implementation cycle. Provided technical support and resolved deployment issues across 15+ client accounts.
Education
Degrees, certifications, and relevant coursework
Maharaja Surajmal Institute of Technology
B.Tech, Computer Science
2013 - 2016
Completed a Bachelor of Technology in Computer Science. Gained foundational knowledge in computer science principles and applications.
Father Agnel Polytechnic
Diploma, Computer Engineering
2010 - 2013
Obtained a Diploma in Computer Engineering. Focused on practical aspects of computer hardware and software.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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