Open to opportunities

Pravin Premdas

@pravinpremdas

Message

I deliver SaaS and digital transformation projects that improve adoption, efficiency, and customer satisfaction.

India

Message

What I'm looking for

I'm looking to lead SaaS, digital transformation, and client delivery initiatives where I can improve onboarding, adoption, project outcomes, and customer satisfaction.

I've led customer success and delivery at Powerweave Software Services, managing 15–20 enterprise client accounts while delivering SaaS, eCommerce, and digital transformation projects.

As Customer Success Team Lead, I delivered five strategic projects worth more than $50,000, reduced delivery timelines by 20%, and improved customer satisfaction by 25%. I also led onboarding and adoption programs for more than 50 clients, improving time to value by 15%.

I've managed CRM migrations, ERP integrations, platform enhancements, and automation initiatives across WordPress, PHP, eWIZ Pro, and eWIZ Commerce. My work has improved efficiency, reduced operational errors, generated client cost savings, and strengthened long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Customer Success Team Lead

Powerweave Software Services Pvt. Ltd.

Jul 2022 - Feb 2026 (3 years 7 months)

Managed 15 to 20 enterprise client accounts, delivered 5 strategic projects, reduced delivery timelines by 20%, and improved customer satisfaction by 25%.

Project Management Customer Success Stakeholder Management Client Onboarding Risk Management Team Leadership SaaS Platforms Process Improvement

Senior Customer Success Executive

Powerweave Software Services Pvt. Ltd.

Nov 2019 - Jul 2022 (2 years 8 months)

Managed support, enhancements, and delivery coordination across WordPress, PHP, eWIZ Pro, and eWIZ Commerce platforms. Owned client communication and supported ERP integrations.

WordPress PHP EWIZ Pro EWIZ Commerce Quickbooks Promostandard ERP Integration Client Communication