Oluwabiyi Salami
@oluwabiyisalami
Customer Support Specialist focused on resolving complaints and delivering responsive support across phone, email, and chat.
NigeriaWhat I'm looking for
I am a customer-focused support professional with a proven track record in complaint resolution, active listening, and professional, timely follow-through. I’ve delivered responsive customer support in high-volume healthcare settings through phone, email, chat, and in-person communication, consistently maintaining a positive customer experience.
In my roles as a Pharmacy Technician and Customer Support Specialist, I resolved issues related to prescriptions, payments, and service delays while keeping accurate customer records and handling sensitive information confidentially. I also supported system-based troubleshooting (e.g., insurance rejections and refill delays), guided customers through processes like medication pickup and electronic prescription status, and helped reduce delays by organizing workflow and prioritizing urgent requests.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician - Support
Lagos State Primary Health Care Board (PHCB)
Jan 2022 - Jan 2026 (4 years)
Delivered responsive customer support in person and by phone, resolving prescription, payment, and service-delay issues professionally. Maintained accurate customer records, provided clear guidance on services and next steps, and handled sensitive information with confidentiality.
Pharmacy Technician - Support
Bmempires Specialist Hospital
Jan 2021 - Jan 2022 (1 year)
Assisted customers with prescription and over-the-counter inquiries, explaining medication pickup steps, wait times, and pharmacy procedures. Processed prescription requests, updated customer records, and communicated with patients in person and by phone while handling sensitive information accurately.
Education
Degrees, certifications, and relevant coursework
Lagos State College of Health and Technology
Certificate in Pharmacy Technician, Pharmacy Technician
2018 - 2021
Completed a Certificate in Pharmacy Technician program at Lagos State College of Health and Technology from 2018 to 2021.
May Day College
Senior Secondary Certificate Examination (S.S.C.E), Secondary Education
2013 - 2014
Completed the Senior Secondary Certificate Examination (S.S.C.E) from 2013 to 2014.
Gracefield International School
First School Leaving Certificate, Primary Education
2005 - 2011
Completed primary education and obtained the First School Leaving certificate from 2005 to 2011.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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