Edith Egbunu
@edithegbunu
Virtual Assistant | Registered Pharmacist | Customer Support Specialist
What I'm looking for
As a dedicated pharmacist with over three years of frontline experience, I have consistently delivered exceptional service while resolving complex customer concerns in both community and hospital settings. My ability to communicate effectively and manage sensitive client needs has allowed me to maintain high service standards, even under pressure. I am committed to enhancing client satisfaction and driving organizational excellence.
Throughout my career, I have successfully supported over 100 walk-in customers daily, providing tailored medication guidance and managing complaints with empathy and professionalism. My experience at Medi-Med Pharmacy and Federal Medical Centre has equipped me with the skills to collaborate with healthcare professionals, ensuring optimal patient experiences and adherence to treatments. I take pride in my ability to train and mentor junior staff, fostering a culture of excellence in service delivery.
I am passionate about building trusted relationships with clients and have received commendations for my outstanding service. My focus on emotional intelligence and effective communication has resulted in a significant decrease in service complaints and an increase in client loyalty. I am eager to leverage my skills in a new role that values client-centered care and organizational growth.
Experience
Work history, roles, and key accomplishments
Social Media Manager
PSN YPG Abuja
Jul 2024 - Present (1 year)
I manage the official page of the Young Pharmacist group, helping to keep the general public updated and creating awareness.
Pharmacist/ Administrator
Medi-Med Pharmacy
Jan 2025 - Jun 2025 (5 months)
Delivered daily support to over 100 walk-in customers, offering tailored medication guidance, resolving inquiries, and managing complaints. Acted as first point of contact for patients, handling sensitive issues and escalating complex cases to the appropriate professionals when needed.
Pharmacist
Skydlite Pharmacy
Oct 2023 - Dec 2024 (1 year 2 months)
Led client service efforts during peak periods, coordinating queue management and patient satisfaction initiatives. Addressed customer grievances with calm professionalism, leading to a 25% decrease in service complaints.
Pharmacist
Federal Medical Centre
Jul 2022 - Jul 2023 (1 year)
Rotated through inpatient and outpatient pharmacy units, delivering personalized support to diverse patients and caregivers. Handled client queries regarding prescriptions, insurance coverage, and hospital drug policies.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Pharmacy (B.Pharm), Pharmacy
Completed a comprehensive Bachelor of Pharmacy program. Gained foundational knowledge and practical skills in pharmaceutical sciences and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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