Dinma Bebe

Researched and benchmarked 40 competitor products, organizing 124 evidence entries from sources including G2, Capterra, Trustpilot, Reddit, and the Better Business Bureau. Reviewed customer feedback and categorized recurring pain points, product gaps, and service issues to identify themes relevant to customer experience and retention.

Supported approximately 50–60 customers and patients daily through in-person conversations, telephone calls, and WhatsApp messages, responding to questions and explaining options clearly. Investigated customer concerns involving medication availability, payment or transfer issues, and service problems, coordinating with the appropriate colleague or supervisor when needed.

Coordinated correspondence, documentation, reporting, procurement support, and logistics across pharmaceutical services activities. Followed up on assigned administrative matters and supported communication between stakeholders while maintaining accurate records and discretion with sensitive information.

Supported pharmacovigilance documentation, including review of adverse drug reaction reports, and assisted with inspection, compliance, and quality-assurance activities. Prepared and handled technical records carefully, following established procedures and escalating matters requiring further review.

Answered routine customer questions, provided medicine counselling under supervision, and referred complex concerns to senior pharmacists. Supported prescription processing, documentation, stock replenishment, and daily customer service.

Licensed Pharmacist with a current annual licence from the Pharmacists Council of Nigeria.

Completed Telehealth Training at DV Digital Academy in 2026.

Bachelor of Pharmacy degree from Madonna University, Nigeria, completed in 2016.