Open to opportunities

Ace King Tamarosa

@acekingtamarosa

Message

Seasoned customer support and finance professional delivering compliance-driven results.

Philippines

Message

What I'm looking for

I seek a role combining customer support and finance compliance where I can leverage reporting, escalation handling, and process improvement to drive results.

I am a seasoned professional with five years' experience in customer service, finance management, and documentation compliance, bringing professionalism and output-driven results to every task.

My background includes frontline customer support for major clients (Airbnb, Macy's, LinkedIn), escalation handling, collections, and backlog reduction through targeted call analysis and report gathering.

I consistently maintain strong KPIs, lead weekly meetings and minutes, and apply skills in audit compliance, financial management, and detailed record keeping to improve processes and client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

TDCX Phils

Jan 2023 - Jun 2023 (5 months)

Provided chat and call support for Airbnb listings and reservations, performing assessment and resolution handling; promoted to Escalation Team within months for consistent performance.

Customer Support Escalations Live Chat KPI Tracking Documentation Communication

Collection Associate

Accenture Phils

Mar 2021 - Nov 2022 (1 year 8 months)

Handled Asia Pacific LinkedIn email inquiries and met targeted call quotas; conducted call analysis to reduce backlog and prepared reports and minutes for weekly client meetings.

Collections Email Support Reporting Meeting facilitation Client Communication