Open to opportunities

Patrick Nulot

@patricknulot

Message

I resolve billing, financial, technical, and client support issues across high-volume services.

Philippines

Message

I've supported customers across CreditGlory, Peak Support, Synchrony Financial, Credit One Bank, TELUS International, and Cognizant, resolving billing, account, technical, and service concerns.

At CreditGlory, I helped clients understand credit report disputes, reviewed bureau reports for disputable items, processed payments, and supported retention efforts. At Peak Support, I coordinated roadside assistance, verified insurance eligibility, and kept customers updated in real time.

Across financial services, retail support, and healthcare, I've handled payments, fraud reviews, applications, order tracking, troubleshooting, appointment scheduling, and insurance verification in fast-paced, high-volume environments.

Experience

Work history, roles, and key accomplishments

Patient Representative

Cognizant

Scheduled patient appointments and assisted with prescription requests and renewals. Verified and updated patient billing and insurance information.

Appointment Scheduling Billing Insurance Verification

Case Coordinator

Peak Support

Coordinated roadside assistance services for customers requiring vehicle support. Verified insurance policies and communicated with service providers for timely assistance.

Case Coordination Roadside Assistance Insurance Verification

Customer Service Representative

Synchrony Financial and Credit One Bank

Assisted customers with credit card and store card applications, processed payments, and reviewed accounts for fraudulent activity.

Credit Applications Payment Processing Fraud Detection

Frontline Support Specialist

CreditGlory

Assisted clients with credit report dispute updates and case progress. Reviewed credit bureau reports to identify inaccurate items and processed payments.

Credit Reports Payment Processing Customer Retention

Customer Service Representative

TELUS International

Managed customer inquiries related to orders, replacements, and product support. Performed basic troubleshooting and provided professional phone and email support.

Order Management Troubleshooting Phone Support Email Support

Education

Degrees, certifications, and relevant coursework

National College of Science and Technology

Bachelor of Science, Information Technology

2013 - 2015

Pursued a Bachelor of Science in Information Technology, with coursework in customer service and client support, account and billing assistance, and payment processing.