Open to opportunities

Irish Angel Ortiz

@irishangelortiz

Message

Motivated individual seeking entry-level position in BPO industry.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and grow within a supportive team environment.

I am a motivated and customer-oriented individual with a strong desire to excel in the BPO industry. My experience as a Fraud Analyst and Technical and Billing Specialist has equipped me with valuable skills in customer service, communication, and analytical thinking. I am eager to leverage these skills to contribute to organizational success.

Throughout my career, I have demonstrated a commitment to professionalism and attention to detail. My roles have allowed me to develop a keen understanding of customer needs and the importance of delivering exceptional service. I am excited to continue my professional journey and grow within a dynamic team.

Experience

Work history, roles, and key accomplishments

Fraud Analyst

TaskUs

Aug 2023 - Apr 2025 (1 year 8 months)

Analyzed and investigated fraudulent activities to protect company assets and customer accounts. Collaborated with cross-functional teams to implement fraud prevention strategies and improve security protocols.

Fraud Analysis Risk Management Data Analysis Investigation Security Protocols Microsoft Excel

Customer Service Representative

VXIPH

Mar 2023 - Jul 2023 (4 months)

Provided customer support for digital financial accounts, resolving inquiries and issues efficiently. Maintained high customer satisfaction by offering accurate information and timely solutions.

Customer Service Financial Services Account Management Problem Solving Communication

Technical and Billing Specialist

Teleperformance

Apr 2022 - Mar 2023 (11 months)

Assisted customers with technical and billing inquiries for telecommunications accounts. Resolved complex issues and provided comprehensive support to ensure customer retention and satisfaction.

Technical Support Billing Telecommunications Customer Retention Troubleshooting Communication Skills

Education

Degrees, certifications, and relevant coursework

Dee Hwa Liong Academy

Technical-Vocational-Home Economics, Home Economics

Completed a comprehensive program focusing on home economics and vocational skills. Gained practical knowledge and abilities relevant to various domestic and professional applications.