Franca Eghosa

I’m a results-driven Customer Support Specialist and Customer Service Representative with 4+ years of experience delivering exceptional support through phone, email, and live chat across logistics and construction sectors. I’m known for resolving inquiries quickly with clear communication and strong empathy, even in fast-paced environments.

In my recent role at Zika Express Logistics (Remote), I delivered multi-channel support, resolving 50+ daily inquiries on orders, tracking, and service issues. I managed and updated support tickets efficiently, handled complaints with professionalism and de-escalation, and escalated complex issues effectively while keeping customer relationships positive.

Previously at Lakia Construction Company, I supported customers with product and service information, processed inquiries and complaints, and maintained accurate customer records through well-documented data entry. I thrive in remote settings thanks to my time management and proficiency in Google Workspace and remote collaboration tools.