Open to opportunities

Folu Oladimeji

@foluoladimeji

Customer-focused sales and customer service professional skilled in CRM, data analysis, and client relationship management.

Turkey

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM and data skills to improve satisfaction, streamline processes, mentor teams, and contribute to growth.

I am a sales and customer service professional with multi-country experience in Turkey and Nigeria, combining face-to-face and remote customer-facing roles. I leverage CRM tools and data management skills to improve customer satisfaction and operational efficiency.

Across roles in customer relations, marketing communications, and as a junior data scientist, I have resolved high-volume inquiries, trained new team members, and implemented process improvements that increased service quality. I regularly use spreadsheets, Excel and basic SQL to analyze feedback and support decisions.

In marketing communications I developed supplier relationships, negotiated pricing, and targeted product positioning to reach ideal customer segments. My background in industrial chemistry and certifications in data analytics and customer service inform a structured, analytical approach to problem solving.

I am adaptable, results-driven, and committed to balancing excellent customer care with strategic business initiatives to drive measurable improvements in satisfaction and efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Gin Akademi

Jun 2023 - Nov 2024 (1 year 5 months)

Handled high-volume inquiries via phone, email, and chat for English-speaking international clients, achieving a 95% satisfaction rate and educating customers on medical aesthetic procedures.

Customer Service CRM Phone Support Email Support Chat Support Multilingual Support

Customer Relations Specialist

Nairabet Nigeria

Feb 2021 - Dec 2022 (1 year 10 months)

Resolved customer complaints, monitored KPIs and feedback to optimize service delivery, implemented process improvements, and trained new team members on CRM systems.

Customer Relations KPIs Process Improvement CRM Data Analysis Call Center

Marketing Communications Specialist

Bi-Power Global Link

Mar 2018 - Jan 2021 (2 years 10 months)

Managed supplier relationships and promoted product portfolios for LG Electronics, negotiated pricing, conducted local market research, and positioned products through targeted marketing channels.

Marketing Communications Supplier Management Negotiation Market Research Product Positioning Channel Marketing

Junior Data Scientist

Prof Julius Okojie Central Research Lab

May 2017 - Feb 2018 (9 months)

Cleaned and preprocessed data, conducted statistical tests for decision support, and maintained analysis records and inventories using spreadsheets and business software.

Data Cleaning data preprocessing Excel Spreadsheets Collaboration