Nwankwo Chidera

I’m a customer relations professional with 2 years of experience providing exceptional customer service, resolving inquiries and concerns, and building rapport to foster long term relationships. I enjoy handling high call volumes while maintaining accuracy through careful attention to detail.

In my role as Customer Representative, I managed a high volume of inbound and outbound calls, updated customer records in CRM systems, and worked with my team to improve customer service processes. I also contributed to new business processes and procedures that decreased operational expenses by 15% within 3 years, and I conducted training sessions for new hires on customer service protocols and best practices.

Earlier, as a Customer Support Associate working remotely, I assisted customers via phone, email, and live chat with timely, accurate information. I handled customer complaints with empathy and professionalism, resulting in a 6% reduction in escalated issues, while developing and maintaining a knowledge base to streamline responses to frequently asked questions.