Open to opportunities

Foluke Oladimeji

@folukeoladimeji

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Experienced sales and customer service professional skilled in CRM-driven online sales.

Turkey

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What I'm looking for

I seek a customer-focused sales or service role where I can use CRM and data skills to improve satisfaction, streamline processes, and mentor teams.

I am a sales and customer service professional with international experience across Turkey and Nigeria, combining hands-on online sales with customer-success and CRM expertise. I have driven sales processes using Zoho CRM and WordPress while generating quotes and managing orders for remote and local clients.

My background includes high-volume customer support with a 95% satisfaction rate, marketing communications for supplier and product positioning, and data-handling experience from an early role as a junior data scientist. I train and mentor new hires and implement process improvements that boost efficiency and customer satisfaction.

I hold a B.Sc. in Industrial Chemistry and certifications including Google Data Analytics and customer service fundamentals. I am adaptable, teamwork-oriented, and focused on leveraging sales tech and data tools to streamline operations and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Online Sales Representative

Marble Systems

Feb 2025 - Oct 2025 (8 months)

Initiated strategic online sales techniques, generated orders and tile quotations, and used Zoho CRM and WordPress to streamline sales processes, improving client engagement and regional onboarding.

Online Sales Zoho CRM WordPress Customer Engagement Remote Sales Team Collaboration

English Customer Representative

Gin Akademi

Jun 2023 - Nov 2024 (1 year 5 months)

Handled high-volume international customer inquiries via phone, email, and chat with a 95% satisfaction rate, provided information on medical aesthetic procedures, and supported student/client onboarding.

Customer Service Phone Support Email Support Live Chat CRM

Customer Relation Specialist

Nairabet

Feb 2021 - Dec 2022 (1 year 10 months)

Resolved customer complaints, monitored KPIs and feedback to optimize service delivery, implemented process improvements, and trained new team members on CRM best practices.

Customer Relations KPIs Process Improvement CRM Data Analysis

Marketing Communications Specialist

Bi-Power Global Link

Mar 2018 - Jan 2021 (2 years 10 months)

Managed supplier relationships and promoted product portfolios for LG Electronics, negotiated pricing, conducted local market research, and positioned products through targeted marketing channels.

Marketing Communications Negotiation Market Research Product Positioning Relationship Management Channel Selection

Junior Data Scientist

Prof Julius Okojie Central Research Lab

May 2017 - Feb 2018 (9 months)

Cleaned and preprocessed data, conducted statistical tests for decision support, maintained analysis records and inventories, and collaborated with team members to support research projects.

Data Cleaning data preprocessing Research Collaboration Data Management